Support Board
Date/Time: Tue, 26 Nov 2024 18:18:23 +0000
Unable to activate my trial account
View Count: 394
| [2023-09-22 10:54:13] |
| User338607 - Posts: 1 |
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Hi I have downloaded SierraChart and attempted to activate my free trial, but when I try to send an SMS to my phone it says {"ERROR":"Failed to send code to number. Maximum number of SMS messages already sent to Sierra Chart account using different SMS numbers. Further tries not allowed."} but I have not received any message containing an activation code, and I have checked several times to confirm I have inputted the correct phone number + country code. Any help with this issue would be appreciated. Thanks |
| [2023-09-22 14:59:57] |
| John - SC Support - Posts: 36300 |
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We have activated the trial for your account.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-17 12:44:24] |
| TraderGT - Posts: 1 |
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Hi I have a similar issue but it is not allowing me to activate my trial as my phone number has been used before on a previous trial using an old email account, of which I suspect has been hacked. I have started a new account, with a new email address but I only have the one phone number please help. I have no issue closing my previous account if necessary? |
| [2023-10-17 18:08:27] |
| John - SC Support - Posts: 36300 |
|
We see that your trial is currently activated.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-30 03:04:58] |
| User948195 - Posts: 1 |
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I'm having the same issue. Did not receive text message. Can you please help me get a trial.
|
| [2023-10-30 04:36:02] |
| Sierra_Chart Engineering - Posts: 17182 |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". To get started with Sierra Chart, follow the Sierra Chart setup instructions here: Sierra Chart Setup Instructions 1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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