Support Board
Date/Time: Wed, 27 Nov 2024 02:39:12 +0000
Incorrect order fills information
View Count: 386
| [2023-09-14 18:54:47] |
| User142966 - Posts: 3 |
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Hi. I have absolutely Incorrect order fills information. I see trades which I never took and I don't see my real trades. (account number the same as I'm trading) https://www.sierrachart.com/image.php?Image=1694716958799.png |
 Real trades.png / V - Attached On 2023-09-14 18:50:17 UTC - Size: 139.95 KB - 86 views Attachment Deleted. |
| [2023-09-14 20:27:43] |
| John - SC Support - Posts: 36309 |
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You need to look at the OrderActionSource on your Trade Activity Log in the Trade Activity page for the Orders to see where the orders came from. Then you can figure out why it occurred. We have no information on our end to be able to do anything more, the information is all in the Trade Activity Log. All we can say is that Sierra Chart is very robust with regards to the order entry, so if an order was sent from Sierra Chart, then there is a reason for it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-19 17:01:53] |
| Sierra_Chart Engineering - Posts: 17190 |
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To analyze order fills and orders, refer to: Trade Activity Log: Viewing Historical Trade Activity Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-22 23:34:00] |
| User142966 - Posts: 3 |
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All trades in R Trader are correct. Sierra charts has also correct data on your Trade Activity Log. It is just shifted one step behind, messing everything up . Like my opening trade becomes closing one and next closing trade, of one which was previously open, becomes opening etc... Please check attachments |
| My trades (10 tick chart).png / V - Attached On 2023-09-22 23:33:01 UTC - Size: 309.2 KB - 73 views |
| [2023-09-22 23:36:34] |
| User142966 - Posts: 3 |
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My Trade Activity Log attachment here
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| Trade activity log.png / V - Attached On 2023-09-22 23:36:18 UTC - Size: 271.13 KB - 79 views |
| [2023-09-24 09:37:39] |
| Sierra_Chart Engineering - Posts: 17190 |
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Pay no attention to the Open/Close field on the Trade Activity Log, it is completely ignored for order matching purposes. For an understanding of the issue you have and to resolve, refer to: Chart Trading and the Chart DOM: Accurate Entry/Exit State, Fill Matching and Position Quantities There was no need to put together that screenshot and all of the details you did. This issue is well documented and explained in the documentation for displaying order fills. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-24 09:38:17
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