Support Board
Date/Time: Wed, 27 Nov 2024 07:33:01 +0000
sub instance
View Count: 280
| [2023-09-11 16:42:00] |
| Gtrader510 - Posts: 72 |
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hi, I'm having trouble with 2nd instance it keeps crashing and closing out itself not sure what's going on I tried updating also restarted my pc few times still same problem. please help with the issue asap. thanks
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| [2023-09-11 18:32:44] |
| John - SC Support - Posts: 36309 |
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Please try to open the sub-instance in "Safe Mode". Refer to the following for how to do this: Sierra Chart - Software Login Instructions: Using Safe Mode If Sierra Chart start correctly, then open your Chartbooks, one by one. If one of them fails, then there is a problem with the chartbook and it will have to be re-created. Otherwise, if the Chartbooks all load fine, then this would imply that you have a custom study that is causing an issue. You would have to then restart the instance without Safe Mode, but do not open files automatically, and then open each chartbook to find the particular chartbook that has an issue and you may need to open it in Safe Mode and remove the study that is causing an issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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