Support Board
Date/Time: Wed, 27 Nov 2024 02:38:47 +0000
Historical intraday data download servers error
View Count: 1251
| [2014-07-14 14:35:54] |
| rc7rader - Posts: 144 |
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It seems there is a problem with the historical intraday data servers. It's taking a long time to download the data. The message window is showing errors. Interactive Brokers - Starting real-time market data updates for: LRCX. ID: 23 | 2014-07-14 09:33:25 Subscribing to symbol: LRCX SecType: STK Expiry: Exchange: SMART Currency: USD Multiplier: | 2014-07-14 09:33:25 HD Request # 30 - Downloading Intraday chart data for LRCX to the file LRCX.scid. Service: equities.us | 2014-07-14 09:33:25 HD Request # 30 - Download start Date-Time: 2014-07-11 19:59:00.0 | 2014-07-14 09:33:25 HD Request # 30 - Using server: scdf1.sierracharts.com port 10149 | 2014-07-14 09:33:25 Socket (0) - Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-07-14 09:33:25 Socket (2928) - Shutdown and closed. | 2014-07-14 09:33:45 HD Request # 30 - Error downloading historical Intraday data for LRCX. The network socket has been closed. Retrying download. | 2014-07-14 09:33:45 HD Request # 30 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for LRCX | 2014-07-14 09:33:45 HD Request # 31 - Downloading Intraday chart data for LRCX to the file LRCX.scid. Service: equities.us | 2014-07-14 09:33:45 HD Request # 31 - Download start Date-Time: 2014-07-11 19:59:00.0 | 2014-07-14 09:33:45 HD Request # 31 - Using server: scdf2.sierracharts.com port 10149 | 2014-07-14 09:33:45 Socket (0) - Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-07-14 09:33:45 Socket (2928) - Shutdown and closed. | 2014-07-14 09:34:05 HD Request # 31 - Error downloading historical Intraday data for LRCX. The network socket has been closed. Retrying download. | 2014-07-14 09:34:05 HD Request # 31 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for LRCX | 2014-07-14 09:34:05 HD Request # 32 - Downloading Intraday chart data for LRCX to the file LRCX.scid. Service: equities.us | 2014-07-14 09:34:05 HD Request # 32 - Download start Date-Time: 2014-07-11 19:59:00.0 | 2014-07-14 09:34:05 HD Request # 32 - Using server: scdf1.sierracharts.com port 10149 | 2014-07-14 09:34:05 Socket (0) - Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-07-14 09:34:05 Socket (2912) - Shutdown and closed. | 2014-07-14 09:34:25 HD Request # 32 - Error downloading historical Intraday data for LRCX. The network socket has been closed. Retrying download. | 2014-07-14 09:34:25 HD Request # 32 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for LRCX | 2014-07-14 09:34:25 HD Request # 32 - Intraday download COMPLETE for LRCX. Completion time: 20s | 2014-07-14 09:34:25 Real-time Intraday chart data file updates started for LRCX | 2014-07-14 09:34:25 HD Request # 33 - Downloading Intraday chart data for LRCX to the file LRCX.scid. Service: ib | 2014-07-14 09:34:25 HD Request # 33 - Download start Date-Time: 2014-07-11 19:59:00.0 | 2014-07-14 09:34:25 HD Request # 33 - Requesting a total of 2 days and 53725 seconds. | 2014-07-14 09:34:25 HD Request # 33 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 140125. | 2014-07-14 09:34:25 HD Request # 33 - Requesting 1 Day of data at 1 min with ending Date-Time at 2014-07-12 19:49:00 for LRCX | 2014-07-14 09:34:25 HD Request # 33 - Processing historical data message from TWS | 2014-07-14 09:34:26 HD Request # 33 - Receiving Intraday data for LRCX starting at 2014-07-11 19:50:00 | 2014-07-14 09:34:26 HD Request # 33 - Timestamp of first Intraday data file record written: 2014-07-11 19:59:00 | 2014-07-14 09:34:26 HD Request # 33 - Received 1110 records and wrote 1 records from 2014-07-10 12:00:00 to 2014-07-11 19:59:00. | 2014-07-14 09:34:26 HD Request # 33 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 53725. | 2014-07-14 09:34:27 HD Request # 33 - Requesting 1 Day of data at 1 min with ending Date-Time at 2014-07-13 19:49:00 for LRCX | 2014-07-14 09:34:27 HD Request # 33 - Processing historical data message from TWS | 2014-07-14 09:34:28 HD Request # 33 - Received 1110 records and wrote 0 records from 2014-07-10 12:00:00 to 2014-07-11 19:59:00. | 2014-07-14 09:34:28 HD Request # 33 - IB Backfill - Seconds requested: 53725. Seconds Remaining: 0. | 2014-07-14 09:34:29 HD Request # 33 - Requesting 53725 Seconds of data at 1 min with ending Date-Time at 2014-07-14 10:44:25 for LRCX | 2014-07-14 09:34:29 HD Request # 33 - Processing historical data message from TWS | 2014-07-14 09:34:30 HD Request # 33 - Received 497 records and wrote 6 records from 2014-07-11 11:49:00 to 2014-07-14 09:34:00. | 2014-07-14 09:34:30 HD Request # 33 - Received 2717 records from 2014-07-11 19:50:00 to 2014-07-14 09:34:00 (2.6 days) and wrote 7 records for LRCX | 2014-07-14 09:34:31 HD Request # 33 - Intraday download COMPLETE for LRCX. Completion time: 6s | 2014-07-14 09:34:31 Real-time Intraday chart data file updates started for LRCX | 2014-07-14 09:34:31 Message from IB: Market data farm connection is broken:usfarm. IB Error Code: 2103. Request ID: -1. | 2014-07-14 09:37:32 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2014-07-14 09:37:33 Interactive Brokers - Starting real-time market data updates for: MYL. ID: 27 | 2014-07-14 09:47:19 Subscribing to symbol: MYL SecType: STK Expiry: Exchange: SMART Currency: USD Multiplier: | 2014-07-14 09:47:19 HD Request # 34 - Downloading Intraday chart data for MYL to the file MYL.scid. Service: equities.us | 2014-07-14 09:47:19 HD Request # 34 - Download start Date-Time: 2014-07-14 08:37:00.0 | 2014-07-14 09:47:19 HD Request # 34 - Using server: scdf2.sierracharts.com port 10149 | 2014-07-14 09:47:19 Socket (0) - Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-07-14 09:47:19 Socket (2980) - Shutdown and closed. | 2014-07-14 09:47:39 HD Request # 34 - Error downloading historical Intraday data for MYL. The network socket has been closed. Retrying download. | 2014-07-14 09:47:39 HD Request # 34 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for MYL | 2014-07-14 09:47:39 HD Request # 35 - Downloading Intraday chart data for MYL to the file MYL.scid. Service: equities.us | 2014-07-14 09:47:39 HD Request # 35 - Download start Date-Time: 2014-07-14 08:37:00.0 | 2014-07-14 09:47:39 HD Request # 35 - Using server: scdf1.sierracharts.com port 10149 | 2014-07-14 09:47:39 Socket (0) - Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-07-14 09:47:39 Socket (3048) - Shutdown and closed. | 2014-07-14 09:47:59 HD Request # 35 - Error downloading historical Intraday data for MYL. The network socket has been closed. Retrying download. | 2014-07-14 09:47:59 HD Request # 35 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for MYL | 2014-07-14 09:47:59 HD Request # 36 - Downloading Intraday chart data for MYL to the file MYL.scid. Service: equities.us | 2014-07-14 09:47:59 HD Request # 36 - Download start Date-Time: 2014-07-14 08:37:00.0 | 2014-07-14 09:47:59 HD Request # 36 - Using server: scdf2.sierracharts.com port 10149 | 2014-07-14 09:47:59 Socket (0) - Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-07-14 09:47:59 Socket (2696) - Shutdown and closed. | 2014-07-14 09:48:19 HD Request # 36 - Error downloading historical Intraday data for MYL. The network socket has been closed. Retrying download. | 2014-07-14 09:48:19 HD Request # 36 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for MYL | 2014-07-14 09:48:19 HD Request # 36 - Intraday download COMPLETE for MYL. Completion time: 20s | 2014-07-14 09:48:19 Real-time Intraday chart data file updates started for MYL | 2014-07-14 09:48:19 HD Request # 37 - Downloading Intraday chart data for MYL to the file MYL.scid. Service: ib | 2014-07-14 09:48:19 HD Request # 37 - Download start Date-Time: 2014-07-14 08:37:00.0 | 2014-07-14 09:48:19 HD Request # 37 - Requesting a total of 0 days and 9079 seconds. | 2014-07-14 09:48:19 HD Request # 37 - IB Backfill - Seconds requested: 9079. Seconds Remaining: 0. | 2014-07-14 09:48:19 HD Request # 37 - Requesting 9079 Seconds of data at 1 min with ending Date-Time at 2014-07-14 10:58:19 for MYL | 2014-07-14 09:48:19 HD Request # 37 - Processing historical data message from TWS | 2014-07-14 09:48:19 HD Request # 37 - Receiving Intraday data for MYL starting at 2014-07-14 08:28:00 | 2014-07-14 09:48:19 HD Request # 37 - Timestamp of first Intraday data file record written: 2014-07-14 08:37:00 | 2014-07-14 09:48:19 HD Request # 37 - Received 82 records and wrote 72 records from 2014-07-14 08:27:00 to 2014-07-14 09:48:00. | 2014-07-14 09:48:19 HD Request # 37 - Received 82 records from 2014-07-14 08:28:00 to 2014-07-14 09:48:00 (80.0 minutes) and wrote 72 records for MYL | 2014-07-14 09:48:20 HD Request # 37 - Intraday download COMPLETE for MYL. Completion time: 1s | 2014-07-14 09:48:20 Real-time Intraday chart data file updates started for MYL | 2014-07-14 09:48:20 Interactive Brokers - Starting real-time market data updates for: IBM. ID: 29 | 2014-07-14 10:32:55 Subscribing to symbol: IBM SecType: STK Expiry: Exchange: SMART Currency: USD Multiplier: | 2014-07-14 10:32:55 HD Request # 38 - Downloading Intraday chart data for IBM to the file IBM.scid. Service: equities.us | 2014-07-14 10:32:55 HD Request # 38 - Download start Date-Time: 2014-07-11 08:21:29.0 | 2014-07-14 10:32:55 HD Request # 38 - Using server: scdf1.sierracharts.com port 10149 | 2014-07-14 10:32:55 Socket (0) - Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-07-14 10:32:55 Socket (2676) - Shutdown and closed. | 2014-07-14 10:33:15 HD Request # 38 - Error downloading historical Intraday data for IBM. The network socket has been closed. Retrying download. | 2014-07-14 10:33:15 HD Request # 38 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for IBM | 2014-07-14 10:33:15 HD Request # 39 - Downloading Intraday chart data for IBM to the file IBM.scid. Service: equities.us | 2014-07-14 10:33:15 HD Request # 39 - Download start Date-Time: 2014-07-11 08:21:29.0 | 2014-07-14 10:33:15 HD Request # 39 - Using server: scdf2.sierracharts.com port 10149 | 2014-07-14 10:33:15 Socket (0) - Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-07-14 10:33:15 Socket (3052) - Shutdown and closed. | 2014-07-14 10:33:35 HD Request # 39 - Error downloading historical Intraday data for IBM. The network socket has been closed. Retrying download. | 2014-07-14 10:33:35 HD Request # 39 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for IBM | 2014-07-14 10:33:35 HD Request # 40 - Downloading Intraday chart data for IBM to the file IBM.scid. Service: equities.us | 2014-07-14 10:33:35 HD Request # 40 - Download start Date-Time: 2014-07-11 08:21:29.0 | 2014-07-14 10:33:35 HD Request # 40 - Using server: scdf1.sierracharts.com port 10149 | 2014-07-14 10:33:35 Socket (0) - Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-07-14 10:33:35 Socket (2628) - Shutdown and closed. | 2014-07-14 10:33:55 HD Request # 40 - Error downloading historical Intraday data for IBM. The network socket has been closed. Retrying download. | 2014-07-14 10:33:55 HD Request # 40 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for IBM | 2014-07-14 10:33:55 HD Request # 40 - Intraday download COMPLETE for IBM. Completion time: 20s | 2014-07-14 10:33:55 Real-time Intraday chart data file updates started for IBM | 2014-07-14 10:33:55 HD Request # 41 - Downloading Intraday chart data for IBM to the file IBM.scid. Service: ib | 2014-07-14 10:33:55 HD Request # 41 - Download start Date-Time: 2014-07-11 08:21:29.0 | 2014-07-14 10:33:55 HD Request # 41 - Requesting a total of 3 days and 12746 seconds. | 2014-07-14 10:33:55 HD Request # 41 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 185546. | 2014-07-14 10:33:55 HD Request # 41 - Requesting 1 Day of data at 1 min with ending Date-Time at 2014-07-12 08:11:29 for IBM | 2014-07-14 10:33:55 HD Request # 41 - Processing historical data message from TWS | 2014-07-14 10:33:57 HD Request # 41 - Receiving Intraday data for IBM starting at 2014-07-11 08:12:00 | 2014-07-14 10:33:57 HD Request # 41 - Timestamp of first Intraday data file record written: 2014-07-11 08:22:00 | 2014-07-14 10:33:57 HD Request # 41 - Received 1216 records and wrote 698 records from 2014-07-10 12:00:00 to 2014-07-11 19:59:00. | 2014-07-14 10:33:57 HD Request # 41 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 99146. | 2014-07-14 10:33:58 HD Request # 41 - Requesting 1 Day of data at 1 min with ending Date-Time at 2014-07-13 08:11:29 for IBM | 2014-07-14 10:33:58 HD Request # 41 - Processing historical data message from TWS | 2014-07-14 10:33:59 HD Request # 41 - Received 1216 records and wrote 0 records from 2014-07-10 12:00:00 to 2014-07-11 19:59:00. | 2014-07-14 10:33:59 HD Request # 41 - IB Backfill - Seconds requested: 86400. Seconds Remaining: 12746. | 2014-07-14 10:34:00 HD Request # 41 - Requesting 1 Day of data at 1 min with ending Date-Time at 2014-07-14 08:11:29 for IBM | 2014-07-14 10:34:00 HD Request # 41 - Processing historical data message from TWS | 2014-07-14 10:34:01 HD Request # 41 - Received 977 records and wrote 12 records from 2014-07-10 16:11:00 to 2014-07-14 08:11:00. | 2014-07-14 10:34:01 HD Request # 41 - IB Backfill - Seconds requested: 12746. Seconds Remaining: 0. | 2014-07-14 10:34:02 HD Request # 41 - Requesting 12746 Seconds of data at 1 min with ending Date-Time at 2014-07-14 11:43:55 for IBM | 2014-07-14 10:34:02 HD Request # 41 - Processing historical data message from TWS | 2014-07-14 10:34:03 HD Request # 41 - Received 144 records and wrote 143 records from 2014-07-14 08:11:00 to 2014-07-14 10:34:00. | 2014-07-14 10:34:03 HD Request # 41 - Received 3553 records from 2014-07-11 08:12:00 to 2014-07-14 10:34:00 (3.1 days) and wrote 853 records for IBM | 2014-07-14 10:34:04 HD Request # 41 - Intraday download COMPLETE for IBM. Completion time: 9s | 2014-07-14 10:34:04 Real-time Intraday chart data file updates started for IBM | 2014-07-14 10:34:04 |
| [2014-07-14 14:47:15] |
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We are aware of a problem. Just give us a moment to see how we can bypass this issue for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-14 14:47:57] |
| rc7rader - Posts: 144 |
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Okay. Thank you.
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| [2014-07-14 15:17:47] |
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We have implemented a solution for this. Update Sierra Chart by selecting Help >> Download Prerelease. After the update, disable Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds. When you disable that option, historical data will be downloaded only from Interactive Brokers, in your case. If you are missing any data in the chart, refer to help topic 7.1 here: http://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-14 15:19:16
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| [2014-07-14 15:20:56] |
| rc7rader - Posts: 144 |
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Okay thanks. Is this a temporary solution? Are you fixing the problem with the server? I like that downloads from SC server were so much faster and it eliminated the pacing violation errors from IB.
Date Time Of Last Edit: 2014-07-14 15:21:16
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| [2014-07-14 15:22:13] |
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This is a temporary solution. The problem with the server is being resolved. We expect the problem will be resolved within the hour. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-18 02:10:50] |
| rc7rader - Posts: 144 |
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I hope you leave this option in future version of Sierra Chart. I like SC's historical intraday data when downloading more than 3 days of data for new stocks. However, I find that I prefer to use IB's historical intraday data when refreshing a stock's current intraday data for stocks active in the pre-market session. I don't see a problem with IB pacing violations doing this on 3 to 6 stocks only. Date Time Of Last Edit: 2014-07-18 02:11:54
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| [2014-07-18 03:11:09] |
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Yes, it will remain.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-18 03:38:39] |
| rc7rader - Posts: 144 |
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Thank you.
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