Support Board
Date/Time: Tue, 22 Apr 2025 10:32:31 +0000
HIstorical Download Skipped - error
View Count: 636
| [2023-08-30 12:14:37] |
| HeyUgly - Posts: 251 |
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This just started happening last night, never seen this error on Sierra before Is there some setting that got changed possibly on my end? I just wake my pc up from sleep like I always do, never have an issue, but today theres a huge gap in the charts and a popup on the charts that says this "Historical Download Skipped" Any Ideas? |
| [2023-08-30 12:37:23] |
| HeyUgly - Posts: 251 |
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I have cleared the log, redownloaded the data and still got the error I have historical data for Rithmic username and password setup properly. Odd this just started happening overnight. I have nothing to post from the message log because it wont attempt to download it Date Time Of Last Edit: 2023-08-30 12:52:09
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| [2023-08-30 15:32:38] |
| John - SC Support - Posts: 39395 |
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What is the symbol for which this error occurred? Can you please give us an image of the error since it is not in the log? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-30 16:06:43] |
| HeyUgly - Posts: 251 |
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Sure , thank you. Symbol - ESU3.CME picture of error below, thats all that happens, nothing prints on the log. Date Time Of Last Edit: 2023-08-30 16:07:03
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 Sierra HIstorical.png / V - Attached On 2023-08-30 16:06:57 UTC - Size: 1.26 KB - 105 views |
| [2023-08-30 17:49:10] |
| John - SC Support - Posts: 39395 |
|
Can you please post your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We hope there is something in there that can help us determine what is occurring. Does the message eventually go away, and are you actually missing any data? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-30 17:56:18] |
| HeyUgly - Posts: 251 |
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first time its ever happened was this am, after computer was sleeping, as i do everyday... usually downloads the data right away missing. The message goes away quickly but the data has never come back on the charts so far today. Ill follow the directions now |
| [2023-08-30 18:00:03] |
| HeyUgly - Posts: 251 |
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no dice, log came up empty after following directions. I will test again tonight to see if problem repeats and I will update the thread. TY John |
| [2023-08-30 20:40:58] |
| John - SC Support - Posts: 39395 |
|
Have you received any data at all today? Are you having an issue with a single symbol or all symbols?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-30 20:44:52] |
| John - SC Support - Posts: 39395 |
|
We want you to do the following. Update the main instance of Sierra Chart: Software Download: Fast Update Restart all of the sub instances if you were running any. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings And disable the use of custom symbol settings as explained in Step 6 of the above. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-22 01:16:46] |
| DeonCashFlow - Posts: 6 |
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Im having the same issues Historical data skipped and i dont receive live data. its been taking from my trading days i need help fixing
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| [2025-01-22 01:21:11] |
| DeonCashFlow - Posts: 6 |
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2025-01-21 19:11:16.421 | Trade activity files set size: 1317 2025-01-21 19:11:16.474 | Rithmic Direct - DTC | Processed connection points. Count: 347 2025-01-21 19:11:16.559 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2025-01-21 19:11:16.559 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2025-01-21 19:11:16.559 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 216.66.0.130. 2025-01-21 19:11:16.703 | Reading Internal Order ID file. 2025-01-21 19:11:16.794 | Reading Trade Orders file. 2025-01-21 19:11:16.804 | Reading Trade Positions file. 2025-01-21 19:11:16.821 | Reading Trade Account Data files. 2025-01-21 19:11:17.250 | UDPListener (1704). Port 22905 | Listening on UDP port 22905. 2025-01-21 19:11:17.251 | NTP | No privilege to adjust system time: Failed to adjust privileges. Windows error code 1300: Not all privileges or groups referenced are assigned to the caller. 2025-01-21 19:11:17.252 | Software version: 2728 64-bit 2025-01-21 19:11:17.252 | Primary Thread ID: 6024 2025-01-21 19:11:17.252 | Usage end date: 2025-02-22 2025-01-21 19:11:17.252 | Enabled for: Advanced Features 2. 2025-01-21 19:11:17.252 | Enabled for: Sierra Chart Historical Data Service. 2025-01-21 19:11:17.252 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-01-21 19:11:17.252 | Enabled for: Delayed Denali Exchange Data Feed. 2025-01-21 19:11:17.252 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-01-21 19:11:17.252 | Current selected Data/Trading service: Rithmic Direct - DTC 2025-01-21 19:11:17.252 | Custom symbol settings values: enabled 2025-01-21 19:11:17.252 | Chart Update Interval: 1000 2025-01-21 19:11:17.252 | Intraday Data Storage Time Unit: 0 2025-01-21 19:11:17.252 | Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-01-21 19:11:17.252 | 2025-01-22 01:11:17 Local computer time in UTC 2025-01-21 19:11:17.252 | 2025-01-21 19:11:17 Local computer time in SC Time Zone 2025-01-21 19:11:17.252 | 2025-01-22 01:11:15 Server time in UTC 2025-01-21 19:11:17.252 | Local computer UTC time and Server UTC time difference: 3 seconds. 2025-01-21 19:11:17.252 | Program path: C:\SierraChart\ 2025-01-21 19:11:17.252 | Data Files path: C:\SierraChart\Data\ 2025-01-21 19:11:17.253 | OS Version Number: 10.0 2025-01-21 19:11:17.253 | Locale Setting: C 2025-01-21 19:11:17.253 | DLLs: TDUMarketStructure.dll, TPH_64.dll, TPH_arm64.dll, UserContributedStudies_64.dll 2025-01-21 19:11:17.253 | Allowed protected custom studies: TPH Custom Studies 2025-01-21 19:11:17.253 | Crash reporter started: true 2025-01-21 19:11:17.253 | 2025-01-21 19:11:17.303 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2025-01-21 19:11:17.304 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-01-21 19:11:17.330 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2025-01-21 19:11:17.330 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-01-21 19:11:17.451 | Received 5 login tokens. 2025-01-21 19:11:17.612 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 81131 2025-01-21 19:11:17.613 | Rithmic Direct - DTC | Processed connection points. Count: 347 2025-01-21 19:11:17.830 | Symbol settings MD5 received. Request ID: 1. 2025-01-21 19:11:17.830 | Symbol settings are up-to-date for rithmic_v2.trading. 2025-01-21 19:11:17.851 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2025-01-21 19:11:17.851 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. 2025-01-21 19:11:17.884 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. 2025-01-21 19:11:17.884 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2025-01-21 19:11:19.801 | Requested user files to download. 2025-01-21 19:11:20.046 | File to download: !tph_basic.Cht. Action: 0 2025-01-21 19:11:20.047 | File to download: TPH_64.dll. Action: 1 2025-01-21 19:11:20.054 | File to download: TPH_arm64.dll. Action: 1 2025-01-21 19:11:20.162 | User files to download complete 2025-01-21 19:11:21.799 | 2025-01-21 19:11:21.800 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-01-21 19:11:21.800 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-01-21 19:11:21.803 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-01-21 19:11:21.844 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-01-21 19:11:21.844 | DTC Client socket (1) | New receive buffer size: 0 2025-01-21 19:11:21.844 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2025-01-21 19:11:21.877 | Rithmic Direct - DTC | Network connection to server complete. 2025-01-21 19:11:21.877 | Rithmic Direct - DTC | Starting socket receive thread. 2025-01-21 19:11:21.877 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-01-21 19:11:21.877 | Rithmic Direct - DTC | Sending logon request message. 2025-01-21 19:11:22.018 | Rithmic Direct - DTC | Received logon response. 2025-01-21 19:11:22.018 | Rithmic Direct - DTC | Server Name: . 2025-01-21 19:11:22.018 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-01-21 19:11:22.018 | Rithmic Direct - DTC | Successfully connected. 2025-01-21 19:11:22.018 | Rithmic Direct - DTC | Trading is supported. 2025-01-21 19:11:22.018 | Rithmic Direct - DTC | Order cancel and replace is supported. 2025-01-21 19:11:22.018 | Rithmic Direct - DTC | OCO Orders supported. 2025-01-21 19:11:22.018 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2025-01-21 19:11:22.018 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2025-01-21 19:11:22.018 | Rithmic Direct - DTC | Connected to server complete. 2025-01-21 19:11:22.034 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-01-21 19:11:22.037 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2025-01-21 19:11:23.473 | Loading DLL: C:\SierraChart\Data\TPH.dll (TPH_64.dll). Handle: 7ffe85b40000 2025-01-21 19:11:23.552 | NQH5.CME [CBV] 30 Min #3 | Reloading chart. 2025-01-21 19:11:23.637 | Rithmic Direct - DTC | Using primary service for historical data for NQH5.CME 2025-01-21 19:11:23.637 | Starting DelayedDownloadMonitoringTimer 2025-01-21 19:11:23.637 | Starting HDTimeoutTimer 2025-01-21 19:11:23.638 | Historical data service client indicated that downloads are not enabled. Symbol: NQH5.CME. Data Type: Intraday data. 2025-01-21 19:11:23.638 | Historical data download ID 1 not found when removing ID from outstanding request set. 2025-01-21 19:11:23.639 | Using symbol data fast lookup vector 2025-01-21 19:11:23.639 | Real-time Intraday chart data file updates started for NQH5.CME 2025-01-21 19:11:23.640 | Intraday chart data file opened for NQH5.CME 2025-01-21 19:11:23.664 | NQH5.CME [CBV] 30 Min #3 | Performing continuous chart historical Daily data download for symbol NQH5.CME starting at last date in file. 2025-01-21 19:11:23.664 | Starting DelayedDownloadMonitoringTimer 2025-01-21 19:11:23.664 | Starting HDTimeoutTimer 2025-01-21 19:11:23.664 | Added historical Daily data request for NQH5.CME to the queue. 2025-01-21 19:11:23.666 | Triggering next historical data download in queue. 2025-01-21 19:11:23.706 | NQH5.CME [CBV] 30 Min #3 | Waiting for historical downloads to complete with the IDs: 2, 2025-01-21 19:11:23.736 | NQH5.CME [CBV] 5.50 Range #2 | Reloading chart. 2025-01-21 19:11:23.778 | NQH5.CME [CBV] 5.50 Range #2 | Waiting for historical downloads to complete with the IDs: 2, 2025-01-21 19:11:23.824 | NQH5.CME [CBV] Daily #4 | Reloading chart. 2025-01-21 19:11:23.824 | NQH5.CME [CBV] Daily #4 | Limiting the number of years to 5 years to load data for the continuous futures chart. Reason: Single-digit year in symbol. 2025-01-21 19:11:23.824 | NQH5.CME [CBV] Daily #4 | Limiting the number of years to download historical data to 5 years for the continuous futures chart. Reason: Single-digit year in symbol. 2025-01-21 19:11:24.590 | NQH5.CME [CBV] Daily #4 | Waiting for historical downloads to complete with the IDs: 2, 2025-01-21 19:11:24.632 | NQH5.CME #5 | Reloading chart. 2025-01-21 19:11:24.743 | NQH5.CME #7 | Reloading chart. 2025-01-21 19:11:25.202 | NQH5.CME [CBV] 1 Min #8 | Reloading chart. 2025-01-21 19:11:25.257 | NQH5.CME [CBV] 1 Min #8 | Waiting for historical downloads to complete with the IDs: 2, 2025-01-21 19:11:25.300 | NQH5.CME [CBV] 1 Min #6 | Reloading chart. 2025-01-21 19:11:25.364 | NQH5.CME [CBV] 1 Min #6 | Waiting for historical downloads to complete with the IDs: 2, 2025-01-21 19:11:25.393 | HD Request # 1 | Downloading Historical Daily chart data for NQH5.CME. Starting date: 2025-01-15. Service: rithmic.trading 2025-01-21 19:11:25.524 | NQH5.CME #5 | StartDateTimeForLoadingOrderFills: 2024-01-08 00:00:00 2025-01-21 19:11:25.537 | NQH5.CME #5 | Chart data loading complete. 2025-01-21 19:11:25.590 | NQH5.CME #7 | StartDateTimeForLoadingOrderFills: 2024-01-08 00:00:00 2025-01-21 19:11:25.630 | NQH5.CME #7 | Chart data loading complete. 2025-01-21 19:11:25.643 | HD Request # 1 | Requesting historical Daily data for NQH25 starting at 2025-01-14. SC External HD service. 2025-01-21 19:11:25.785 | Rithmic Direct - DTC | Starting real-time market data updates for: NQH5.CME. ID: 1 Service code: rithmic.trading 2025-01-21 19:11:25.786 | Rithmic Direct - DTC | Requesting security definition data for: NQH5.CME. ID: 1 2025-01-21 19:11:25.787 | HD Request # 1 | Receiving historical Daily data for NQH5.CME starting at 2025-01-15. 2025-01-21 19:11:25.794 | HD Request # 1 | Writing historical Daily data to the file NQH5.CME.dly. 2025-01-21 19:11:25.799 | HD Request # 1 | Bytes received: 314 2025-01-21 19:11:25.799 | HD Request # 1 | Received 5 Daily data records from 2025-01-15 00:00:00 to 2025-01-21 00:00:00 (7.0 days) and wrote 4 records for NQH5.CME 2025-01-21 19:11:25.800 | HD Request # 1 | Completion time: 0s. 2025-01-21 19:11:25.800 | HD Request # 1 | Daily data download complete for NQH5.CME. Unique request ID: 2 2025-01-21 19:11:25.800 | Removing historical data download ID 2. 2025-01-21 19:11:25.801 | 2025-01-21 19:11:25.801 | No download requests in the queue to start downloads for. 2025-01-21 19:11:25.821 | NQH5.CME [CBV] 1 Min #6 | Download is complete for all contract months in chart. Proceeding with data load. 2025-01-21 19:11:25.824 | NQH5.CME [CBV] 1 Min #6 | Reloading chart. 2025-01-21 19:11:25.872 | NQH5.CME [CBV] 5.50 Range #2 | Download is complete for all contract months in chart. Proceeding with data load. 2025-01-21 19:11:25.874 | NQH5.CME [CBV] 5.50 Range #2 | Reloading chart. 2025-01-21 19:11:25.944 | NQH5.CME [CBV] 1 Min #8 | Download is complete for all contract months in chart. Proceeding with data load. 2025-01-21 19:11:25.945 | NQH5.CME [CBV] 1 Min #8 | Reloading chart. 2025-01-21 19:11:26.043 | NQH5.CME [CBV] 5.50 Range #2 | Reloading chart. 2025-01-21 19:11:26.140 | NQH5.CME [CBV] 1 Min #6 | Reloading chart. 2025-01-21 19:11:26.227 | NQH5.CME [CBV] 1 Min #8 | Reloading chart. 2025-01-21 19:11:27.007 | Requesting market depth updates for: NQH5.CME if supported. NumLevels=1400 2025-01-21 19:11:27.007 | Separate subscription for market depth updates not supported. NQH5.CME 2025-01-21 19:11:29.540 | NQH5.CME [CBV] 30 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. 2025-01-21 19:11:29.543 | NQH5.CME [CBV] 30 Min #3 | Reloading chart. | Number times message added: 1 2025-01-21 19:11:34.062 | NQH5.CME [CBV] Daily #4 | Download is complete for all contract months in chart. Proceeding with data load. 2025-01-21 19:11:34.064 | NQH5.CME [CBV] Daily #4 | Reloading chart. 2025-01-21 19:11:34.983 | NQH5.CME [CBV] Daily #4 | Chart data loading complete. 2025-01-21 19:11:35.561 | NQH5.CME [CBV] 1 Min #6 | StartDateTimeForLoadingOrderFills: 2024-01-07 17:00:00 2025-01-21 19:11:36.288 | NQH5.CME [CBV] 1 Min #6 | Chart data loading complete. 2025-01-21 19:11:38.180 | NQH5.CME [CBV] 1 Min #8 | StartDateTimeForLoadingOrderFills: 2025-01-13 17:00:00 2025-01-21 19:11:39.344 | NQH5.CME [CBV] 1 Min #8 | Chart data loading complete. 2025-01-21 19:11:40.687 | NQH5.CME [CBV] Daily #4 | Reloading chart. 2025-01-21 19:11:40.687 | NQH5.CME [CBV] Daily #4 | Limiting the number of years to 5 years to load data for the continuous futures chart. Reason: Single-digit year in symbol. 2025-01-21 19:11:40.687 | NQH5.CME [CBV] Daily #4 | Limiting the number of years to download historical data to 5 years for the continuous futures chart. Reason: Single-digit year in symbol. 2025-01-21 19:11:41.694 | NQH5.CME [CBV] 5.50 Range #2 | StartDateTimeForLoadingOrderFills: 2024-01-07 17:00:00 2025-01-21 19:11:41.989 | NQH5.CME [CBV] 5.50 Range #2 | Chart data loading complete. 2025-01-21 19:11:42.004 | Chart #4 has tagged chart #6 for full recalculation. Chartbook: Deoncashflow3.Cht 2025-01-21 19:11:42.004 | NQH5.CME [CBV] Daily #4 | Chart data loading complete. 2025-01-21 19:11:42.006 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. 2025-01-21 19:11:42.007 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | New receive buffer size: 0 2025-01-21 19:11:42.007 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Connecting to IP: 216.66.0.130. 2025-01-21 19:11:42.542 | NQH5.CME [CBV] 5.50 Range #2 | Reloading chart. 2025-01-21 19:11:42.651 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 81131 2025-01-21 19:11:42.653 | Rithmic Direct - DTC | Processed connection points. Count: 347 2025-01-21 19:11:42.899 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | CloseSocket call. 2025-01-21 19:11:42.899 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. 2025-01-21 19:11:42.928 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. 2025-01-21 19:11:42.928 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Closed. 2025-01-21 19:11:47.464 | NQH5.CME [CBV] 30 Min #3 | Chart data loading complete. 2025-01-21 19:11:53.957 | NQH5.CME [CBV] 5.50 Range #2 | StartDateTimeForLoadingOrderFills: 2024-01-07 17:00:00 2025-01-21 19:11:54.289 | NQH5.CME [CBV] 5.50 Range #2 | Chart data loading complete. 2025-01-21 19:11:54.730 | NQH5.CME [CBV] 1 Min #6 | Performing a full recalculation because it has been tagged. Chartbook: Deoncashflow3.Cht 2025-01-21 19:11:55.065 | Chart #6 has tagged chart #2 for full recalculation. Chartbook: Deoncashflow3.Cht 2025-01-21 19:11:55.069 | NQH5.CME [CBV] 5.50 Range #2 | Performing a full recalculation because it has been tagged. Chartbook: Deoncashflow3.Cht 2025-01-21 19:13:28.727 | File >> Reconnect selected. 2025-01-21 19:13:28.876 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2025-01-21 19:13:28.877 | DTC Client socket (1) | CloseSocket call. 2025-01-21 19:13:28.877 | DTC Client socket (1) | Max send buffers used during socket life: 3 2025-01-21 19:13:28.877 | DTC Client socket (1) | Max send buffer size during socket life: 1495 2025-01-21 19:13:28.877 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-01-21 19:13:28.880 | Rithmic Direct - DTC | Disconnected. 2025-01-21 19:13:28.880 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-01-21 19:13:28.944 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-01-21 19:13:28.944 | DTC Client socket (1) | Closed. 2025-01-21 19:13:32.930 | 2025-01-21 19:13:32.931 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-01-21 19:13:32.931 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-01-21 19:13:32.931 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-01-21 19:13:32.939 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-01-21 19:13:32.939 | DTC Client socket (1) | New receive buffer size: 0 2025-01-21 19:13:32.939 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2025-01-21 19:13:33.005 | Rithmic Direct - DTC | Network connection to server complete. 2025-01-21 19:13:33.005 | Rithmic Direct - DTC | Starting socket receive thread. 2025-01-21 19:13:33.005 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-01-21 19:13:33.005 | Rithmic Direct - DTC | Sending logon request message. 2025-01-21 19:13:33.169 | Rithmic Direct - DTC | Received logon response. 2025-01-21 19:13:33.169 | Rithmic Direct - DTC | Server Name: . 2025-01-21 19:13:33.169 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-01-21 19:13:33.169 | Rithmic Direct - DTC | Successfully connected. 2025-01-21 19:13:33.169 | Rithmic Direct - DTC | Trading is supported. 2025-01-21 19:13:33.169 | Rithmic Direct - DTC | Order cancel and replace is supported. 2025-01-21 19:13:33.169 | Rithmic Direct - DTC | OCO Orders supported. 2025-01-21 19:13:33.169 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2025-01-21 19:13:33.169 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2025-01-21 19:13:33.169 | Rithmic Direct - DTC | Connected to server complete. 2025-01-21 19:13:33.175 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-01-21 19:13:33.175 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2025-01-21 19:13:33.324 | Using symbol data fast lookup vector 2025-01-21 19:13:33.324 | Rithmic Direct - DTC | Starting real-time market data updates for: NQH5.CME. ID: 1 Service code: rithmic.trading 2025-01-21 19:13:33.324 | Rithmic Direct - DTC | Requesting security definition data for: NQH5.CME. ID: 1 2025-01-21 19:13:33.324 | Rithmic Direct - DTC | Using primary service for historical data for NQH5.CME 2025-01-21 19:13:33.324 | Historical data service client indicated that downloads are not enabled. Symbol: NQH5.CME. Data Type: Intraday data. 2025-01-21 19:13:33.324 | Historical data download ID 3 not found when removing ID from outstanding request set. 2025-01-21 19:13:33.324 | Real-time Intraday chart data file updates started for NQH5.CME 2025-01-21 19:13:33.324 | Intraday chart data file opened for NQH5.CME 2025-01-21 19:13:38.183 | Requesting market depth updates for: NQH5.CME if supported. NumLevels=1400 2025-01-21 19:13:38.183 | Separate subscription for market depth updates not supported. NQH5.CME 2025-01-21 19:13:53.724 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Creating socket. Using TLS 1.2. 2025-01-21 19:13:53.725 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | New receive buffer size: 0 2025-01-21 19:13:53.725 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Connecting to IP: 216.66.0.130. 2025-01-21 19:13:55.300 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 81131 2025-01-21 19:13:55.303 | Rithmic Direct - DTC | Processed connection points. Count: 347 2025-01-21 19:13:55.657 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | CloseSocket call. 2025-01-21 19:13:55.657 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Shutdown started. Waiting for graceful close. 2025-01-21 19:13:55.687 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Socket gracefully closed by remote side. 2025-01-21 19:13:55.687 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (2) | Closed. 2025-01-21 19:19:05.412 | Requested symbol settings for service code rithmic_v2.trading. Request ID: 2. 2025-01-21 19:19:06.080 | Symbol settings received. Request ID: 2. 2025-01-21 19:19:06.237 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2025-01-21 19:19:06.238 | DTC Client socket (1) | CloseSocket call. 2025-01-21 19:19:06.238 | DTC Client socket (1) | Max send buffers used during socket life: 3 2025-01-21 19:19:06.238 | DTC Client socket (1) | Max send buffer size during socket life: 631 2025-01-21 19:19:06.238 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-01-21 19:19:06.238 | Rithmic Direct - DTC | Disconnected. 2025-01-21 19:19:06.238 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-01-21 19:19:06.270 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-01-21 19:19:06.270 | DTC Client socket (1) | Closed. 2025-01-21 19:19:10.273 | 2025-01-21 19:19:10.275 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2025-01-21 19:19:10.275 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2025-01-21 19:19:10.275 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2025-01-21 19:19:10.307 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-01-21 19:19:10.308 | DTC Client socket (1) | New receive buffer size: 0 2025-01-21 19:19:10.308 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2025-01-21 19:19:10.362 | Rithmic Direct - DTC | Network connection to server complete. 2025-01-21 19:19:10.362 | Rithmic Direct - DTC | Starting socket receive thread. 2025-01-21 19:19:10.362 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2025-01-21 19:19:10.362 | Rithmic Direct - DTC | Sending logon request message. 2025-01-21 19:19:10.554 | Rithmic Direct - DTC | Received logon response. 2025-01-21 19:19:10.554 | Rithmic Direct - DTC | Server Name: . 2025-01-21 19:19:10.554 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2025-01-21 19:19:10.554 | Rithmic Direct - DTC | Successfully connected. 2025-01-21 19:19:10.554 | Rithmic Direct - DTC | Trading is supported. 2025-01-21 19:19:10.554 | Rithmic Direct - DTC | Order cancel and replace is supported. 2025-01-21 19:19:10.554 | Rithmic Direct - DTC | OCO Orders supported. 2025-01-21 19:19:10.554 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2025-01-21 19:19:10.554 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2025-01-21 19:19:10.554 | Rithmic Direct - DTC | Connected to server complete. 2025-01-21 19:19:10.567 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-01-21 19:19:10.567 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2025-01-21 19:19:10.741 | Using symbol data fast lookup vector 2025-01-21 19:19:10.741 | Rithmic Direct - DTC | Starting real-time market data updates for: NQH5.CME. ID: 1 Service code: rithmic.trading 2025-01-21 19:19:10.741 | Rithmic Direct - DTC | Requesting security definition data for: NQH5.CME. ID: 1 2025-01-21 19:19:10.741 | Rithmic Direct - DTC | Using primary service for historical data for NQH5.CME 2025-01-21 19:19:10.741 | Historical data service client indicated that downloads are not enabled. Symbol: NQH5.CME. Data Type: Intraday data. 2025-01-21 19:19:10.741 | Historical data download ID 4 not found when removing ID from outstanding request set. 2025-01-21 19:19:10.741 | Real-time Intraday chart data file updates started for NQH5.CME 2025-01-21 19:19:10.741 | Intraday chart data file opened for NQH5.CME 2025-01-21 19:19:15.570 | Requesting market depth updates for: NQH5.CME if supported. NumLevels=1400 2025-01-21 19:19:15.570 | Separate subscription for market depth updates not supported. NQH5.CME 2025-01-21 19:19:17.069 | Requested symbol settings for service code rithmic_v2.trading. Request ID: 3. 2025-01-21 19:19:17.848 | Symbol settings received. Request ID: 3. 2025-01-21 19:19:18.490 | Requested symbol settings for service code rithmic_v2.trading. Request ID: 4. 2025-01-21 19:19:19.185 | Symbol settings received. Request ID: 4. 2025-01-21 19:19:21.113 | Requested symbol settings for service code rithmic_v2.trading. Request ID: 5. 2025-01-21 19:19:21.939 | Symbol settings received. Request ID: 5. 2025-01-21 19:19:25.342 | Requested symbol settings for service code rithmic_v2.trading. Request ID: 6. 2025-01-21 19:19:26.134 | Symbol settings received. Request ID: 6. 2025-01-21 19:19:27.736 | Requested symbol settings for service code rithmic_v2.trading. Request ID: 7. 2025-01-21 19:19:28.428 | Symbol settings received. Request ID: 7. 2025-01-21 19:19:30.434 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (2) | Creating socket. Using TLS 1.2. 2025-01-21 19:19:30.435 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (2) | New receive buffer size: 0 2025-01-21 19:19:30.435 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (2) | Connecting to IP: 216.66.0.130. 2025-01-21 19:19:30.819 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 81131 2025-01-21 19:19:30.819 | Rithmic Direct - DTC | Processed connection points. Count: 347 2025-01-21 19:19:31.235 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (2) | CloseSocket call. 2025-01-21 19:19:31.235 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (2) | Shutdown started. Waiting for graceful close. 2025-01-21 19:19:31.266 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (2) | Socket gracefully closed by remote side. 2025-01-21 19:19:31.266 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (2) | Closed. |
| [2025-01-22 01:22:49] |
| DeonCashFlow - Posts: 6 |
|
I've tried everything you said above still dosent download dat. and still dont get and candles print.
|
| [2025-01-22 16:55:44] |
| John - SC Support - Posts: 39395 |
|
You must have updated recently to version 2728. With version 2728 and higher, we no longer have support for data from Rithmic. As such, you have two ways to deal with this. - Roll back to version 2727 or lower. This will allow you to continue to get the data from Rithmic. Follow these instructions to install a previous version: Software Download: Full Control Rollback Procedure - Get your data from our Denali Exchange Data Feed rather than Rithmic. Follow the instructions at the following link for the real-time data for the CME Group: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-22 18:10:45] |
| DeonCashFlow - Posts: 6 |
|
it works user must download to 2720 !! for future issues
|
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