Support Board
Date/Time: Wed, 27 Nov 2024 10:33:28 +0000
Chart stands still while software time is running normal
View Count: 272
| [2023-08-22 17:37:05] |
| Bastian Stark - Posts: 1 |
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Hey Guys, Title says it all. The candlesticks don''t update. It's like the chart,footprint etc. is freezed. The time which is shown in the task is running. Data Feed is activated.
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| [2023-08-22 18:14:23] |
| John - SC Support - Posts: 36309 |
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Our servers are showing that you are trying to connect to the "Teton CME Order Routing" service, but you are on Package 5, which does not allow for connections to trading services. We also see that you have activated an exchange for the CME Group, but again, you are not able to get real-time data on Package 5. You also did not complete the Market Data Agreements for the exchange. We really need to start at the beginning. Are you wanting to connect to a trading account? If so, what broker are you setup to use and what trading service are you using with them? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-22 22:29:38] |
| Sierra_Chart Engineering - Posts: 17191 |
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Also refer to help topic 3: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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