Support Board

Date/Time: Sun, 08 Sep 2024 01:42:44 +0000

Post From: Chart stands still while software time is running normal

[2023-08-22 18:14:23] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 34254
Our servers are showing that you are trying to connect to the "Teton CME Order Routing" service, but you are on Package 5, which does not allow for connections to trading services. We also see that you have activated an exchange for the CME Group, but again, you are not able to get real-time data on Package 5. You also did not complete the Market Data Agreements for the exchange. We really need to start at the beginning. Are you wanting to connect to a trading account? If so, what broker are you setup to use and what trading service are you using with them? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing