Support Board
Date/Time: Wed, 27 Nov 2024 00:37:06 +0000
I am with OEC paid sierra fee charts not working
View Count: 1095
| [2014-07-12 15:41:25] |
| User84455 - Posts: 32 |
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I am with OEC ,,, I am not able to get into charts ,,, just shows disconnected,,, have an OEC account with user name and password,,,have Sierra Charts downloaded , love them , have paid Sierra Charts and my account shows one more week remaining Know the system on entering username and password, on the trade data area with OEC and that has worked fine in the past ,,, can you please help me, followed all the directions Michael |
| [2014-07-12 22:05:37] |
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Refer to these two sections: http://www.sierrachart.com/index.php?page=doc/openecry.php#OECConnectionProblem http://www.sierrachart.com/index.php?page=doc/openecry.php#ServerAvailability Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-13 22:06:52] |
| User84455 - Posts: 32 |
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I still can not connect and market is open ,,,very frustrating
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| [2014-07-13 22:21:56] |
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Follow the step-by-step instructions in this section here: http://www.sierrachart.com/index.php?page=doc/openecry.php#OECConnectionProblem (Solving OEC Connection Problem) You may need to contact OEC to get your username and password as explained and to also resolve any connection issue on their side for your account. So at this point you may need to contact OEC. But please go through the step-by-step instructions. It contains a very logical series of steps to resolve an issue like this which also includes contacting OEC. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-07-13 22:22:27
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