Support Board
Date/Time: Wed, 27 Nov 2024 10:49:25 +0000
Rithmic Data not working
View Count: 676
| [2023-08-18 10:48:29] |
| B.Douglas - Posts: 5 |
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Iv'e been trying to setup Rithmic data feed to SC but it doesn't seem to be working. I have the right service package I believe (10) and have connected to the data feed as displayed in green box displayed in the top left corner. I am pretty sure it's not a problem with rithmic because the data connect to a different trading platform i also use. Please see screenshot attached to view the message i keep getting when it tries to connect to the data. Thanks Date Time Of Last Edit: 2023-08-18 12:33:27
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Private File Private File |
| [2023-08-18 12:47:56] |
| John - SC Support - Posts: 36309 |
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To begin with, your symbol is incorrect. Open your Chartbooks and select "Edit >> Translate Symbols to Current Service". Once your symbols are updated you should be fine. If you do get another error, let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-18 12:53:05] |
| Sierra_Chart Engineering - Posts: 17191 |
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Also refer to: Rithmic Trading Platform Service: Rithmic Market Data and Support Policy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-18 22:41:37] |
| B.Douglas - Posts: 5 |
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I just tried the "translate symbol to current service" and i still get the same message. the symbol is the correct symbol for rithmic now but still have the same problem.
Date Time Of Last Edit: 2023-08-21 05:18:44
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| [2023-08-21 14:23:41] |
| John - SC Support - Posts: 36309 |
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If you are getting a Permission Denied error from Rithmic, then refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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