Support Board
Date/Time: Wed, 27 Nov 2024 10:45:23 +0000
Sierra Chart doesn't update the chart graph - seems halted
View Count: 391
| [2023-08-16 14:25:01] |
| Wyckoffian - Posts: 4 |
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Hi, I am using ticker ES futures with a Sim1 account. Unfortunately, after a while, the graph doesn't update with new data. I opened a short position, but the P/L of the position was updated and shows 25P, 30P, 35P and I flattened the position. Can you assist me with this problem? See below Last lines of Message Log: " Triggering next historical data download in queue. | 2023-08-16 16:36:19.356 No download requests in the queue to start downloads for. | 2023-08-16 16:36:19.356 HD Request # 6 | Requesting Intraday data. Start date-time: 2023-05-31 03:00:00. Record interval: 0. Symbol: NQU23 | 2023-08-16 16:36:19.614 HD Request # 6 | Decompressing data. | 2023-08-16 16:36:19.764 HD Request # 6 | Receiving Intraday data for NQU23-CME starting at 2023-05-31 03:03:33.940000 | 2023-08-16 16:36:20.369 HD Request # 6 | Timestamp of first Intraday data file record written: 2023-05-31 03:03:33.940000. | 2023-08-16 16:36:20.812 Socket (3) | CloseSocket call. | 2023-08-16 16:38:39.138 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-08-16 16:38:39.138 Historical data download thread signaled to stop. | 2023-08-16 16:38:39.138 HD Request # 6 | Received 25307933 Intraday data records from 2023-05-31 03:03:33.940000 to 2023-08-16 16:28:37.685003 (77.6 days. Delay: 10.0 minutes) and wrote 25307933 records for NQU23-CME | 2023-08-16 16:38:39.138 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2023-08-16 13:28:37.685003 | 2023-08-16 16:38:39.140 HD Request # 6 | Completion time: 2m 21s. | 2023-08-16 16:38:39.140 HD Request # 6 | Intraday data download complete for NQU23-CME. Unique request ID: 6 | 2023-08-16 16:38:39.140 Removing historical data download ID 6. | 2023-08-16 16:38:39.140 Real-time Intraday chart data file updates started for NQU23-CME | 2023-08-16 16:38:39.140 Intraday chart data file opened for NQU23-CME | 2023-08-16 16:38:39.140 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2023-08-16 16:38:39.140 Triggering next historical data download in queue. | 2023-08-16 16:38:39.140 No download requests in the queue to start downloads for. | 2023-08-16 16:38:39.140 Socket (3) | Socket gracefully closed by remote side. | 2023-08-16 16:38:39.289 Socket (3) | Closed. | 2023-08-16 16:38:39.289 NQU23-CME [CV][M] 1 Min #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-08-16 16:38:39.343 NQU23-CME [CV][M] 1 Min #2 | Reloading chart. | 2023-08-16 16:38:39.344 Enabling compression for file: C:\SierraChart\Data\NQU23-CME.dly. This may take a while. | 2023-08-16 16:38:39.852 File compression enabled. C:\SierraChart\Data\NQU23-CME.dly. CompressionState=0 | 2023-08-16 16:38:39.852 SC DTC Delayed Exchange Data | Starting real-time market data updates for: NQU23-CME (NQU23). ID: 5 Service code: cme | 2023-08-16 16:38:40.358 SC DTC Delayed Exchange Data | Requesting security definition data for: NQU23-CME (NQU23). ID: 5 | 2023-08-16 16:38:40.358 SC DTC Delayed Exchange Data | Received security definition for symbol NQU23-CME | 2023-08-16 16:38:40.609 NQU23-CME [CV][M] 1 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-08-16 16:38:40.672 Opened cached Intraday file: C:\SierraChart\Data\NQU23-CME.scid. Thread ID: 7164 | 2023-08-16 16:38:41.089 ESU23-CME [CV][M] 1 Min #1 | Reloading chart. | 2023-08-16 16:45:45.309 Chart #1 | Base Graph ID: 0 DateTime: Array is unallocated. | 2023-08-16 16:45:45.329 ESU23-CME [CV][M] 1 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-08-16 16:45:45.538 " Thanks, |
| [2023-08-16 17:26:16] |
| John - SC Support - Posts: 36309 |
|
There is nothing in the log that shows any issues. Refer to the following for items to check: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-17 16:07:13] |
| Wyckoffian - Posts: 4 |
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I tried the link, but doesn't solve the issue. See attached screenshot, in particular, Task Manager - shows clearly there is a hang and Crash Reporter process is up. Thanks, |
 ESU23-CME_Hang.png / V - Attached On 2023-08-17 16:05:31 UTC - Size: 145.39 KB - 77 views Sieera_Chart_Task_Manager.png / V - Attached On 2023-08-17 16:05:40 UTC - Size: 54.73 KB - 74 views |
| [2023-08-17 17:17:21] |
| John - SC Support - Posts: 36309 |
|
The Crash Reporter software is always running, that way if there is a crash it can capture the information to help us determine the issue. Also, we do not see the Sierra Chart software in a "hanging" state in that Task Manager. We see that you are using Delayed data. One of things that can happen when using the Delayed data is that when the system has been disconnected and then connected, it will sometimes download data to the current time (not the current delayed time). Then the bars will not update until the delay time has passed (10 minutes and 10 seconds for the CME Group data). Once the delay time has passed, then the bars will start updating with the standard delay. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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