Support Board
Date/Time: Wed, 27 Nov 2024 13:04:21 +0000
Error downloading market depth data of combined tapes
View Count: 329
| [2023-08-11 07:08:38] |
| User856504 - Posts: 7 |
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Hi there, I am trying to replay the chart with the combined market depth (Symbol: ???_MBO) and I see the following error message in the message log: "Error downloading historical Market depth data for ???_MBO. Historical data logon error: Data files folder not set for service code: us_equities_with_depth.data.marketdepth" I tried: 1. Download Current Version 2. Make sure the data service setting is set to "SC Data - All Services" 3. Reconnecting the data service 4. Delete and download data And seems none of the above works. I am able to download the market depth (Symbol: ???-NQTV) when replaying, so just wondering whether there is any configurations I need to set before downloading the combined one. Thank you. |
| [2023-08-11 13:04:19] |
| John - SC Support - Posts: 36309 |
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Are you actually opening a chart for the symbol "???_MBO"? There is no such symbol. The question marks in the symbol settings are placeholders for the actual symbol. If the above is not the case, then we need to know the symbol of the chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-11 13:15:21] |
| User856504 - Posts: 7 |
|
No, I have tried opening AMD_MBO and PLTR_MBO. I am able to load the market depth during market opening time (e.g. META_MBO, AMD_MBO, DIS_MBO..etc.), but not able to download it when replaying. For the ???-NQTV (e.g. AMD-NQTV), I am able to load it when replaying. |
| [2023-08-11 13:22:01] |
| Sierra_Chart Engineering - Posts: 17191 |
|
We know about this problem: "Error downloading historical Market depth data for ???_MBO. Historical data logon error: Data files folder not set for service code: us_equities_with_depth.data.marketdepth" We hope to have this resolved within two weeks. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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