Support Board
Date/Time: Wed, 27 Nov 2024 12:29:26 +0000
Done all the steps to connect Rhythmic/Apex but no data
View Count: 792
| [2023-08-10 01:39:48] |
| Ragy - Posts: 29 |
|
Hello John I have followed all the steps religiously but no data on chart, neither live or historically. The Steps I followed are: 1. opened a live funded account with AMP 2. Signed Denali agreement and subscribed to live data 3. Add Rhythmic/Apex username and password for just Trading and left Market Data and Historical Data empty 4. Opened existing chartbook and clicked Edit>>> Translate Symbols to Current Service 5. Made sure the chart showing the right symbol as per Rhythmic. The only thing that I have not done yet, I did not connect to the Teton CME Routing with my funded account in the Data/Trade Service Settings, even though I have already signed Denali agreement and subscribed to real live data. I still have the whole month to connect once, but do I need to connect it first prior to getting live data or it is not a condition to see the data? I have attached the chart settings for you to review and below are detail of the message log. I appreciate your help! Message Log: Software version: 2528 64-bit | 2023-08-09 21:27:33.331 Primary Thread ID: 14564 | 2023-08-09 21:27:33.331 Usage end date: 2023-09-01 | 2023-08-09 21:27:33.331 Enabled for: Advanced Features 2. | 2023-08-09 21:27:33.331 Enabled for: Sierra Chart Historical Data Service. | 2023-08-09 21:27:33.331 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-08-09 21:27:33.331 Enabled for: Delayed Denali Exchange Data Feed. | 2023-08-09 21:27:33.331 Enabled for exchange2: CME (Trading Account Required) | 2023-08-09 21:27:33.331 Enabled for exchange2: CBOT (Trading Account Required) | 2023-08-09 21:27:33.331 Enabled for exchange2: COMEX (Trading Account Required) | 2023-08-09 21:27:33.331 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-08-09 21:27:33.331 Enabled for exchange2: fairx_exchange.data | 2023-08-09 21:27:33.331 Enabled for exchange2: NASDAQ TotalView US stock data | 2023-08-09 21:27:33.331 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-08-09 21:27:33.331 Current selected Data/Trading service: Rithmic Direct - DTC | 2023-08-09 21:27:33.331 Custom symbol settings values: enabled | 2023-08-09 21:27:33.331 Chart Update Interval: 500 | 2023-08-09 21:27:33.331 Intraday Data Storage Time Unit: 0 | 2023-08-09 21:27:33.331 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-08-09 21:27:33.331 2023-08-10 01:27:33 Local computer time in UTC | 2023-08-09 21:27:33.331 2023-08-09 21:27:33 Local computer time in SC Time Zone | 2023-08-09 21:27:33.331 2023-08-10 00:52:45 Server time in UTC | 2023-08-09 21:27:33.331 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-08-09 21:27:33.331 Program path: C:\SierraChart\ | 2023-08-09 21:27:33.331 Data Files path: C:\SierraChart\Data\ | 2023-08-09 21:27:33.331 OS Version Number: 10.0 | 2023-08-09 21:27:33.332 Locale Setting: C | 2023-08-09 21:27:33.332 DLLs: delta_64 (1).dll, PolarisTradingGroup_2151_64.dll, sst_AutoTradingOnSignal_64.dll, SST_Signal_64.dll, T29-DeltaDivergence_64.dll, UserContributedStudies_64.dll, VolForecast_64.dll | 2023-08-09 21:27:33.333 Allowed protected custom studies: Polaris Trading Group, T29 Delta Divergence | 2023-08-09 21:27:33.333 Crash reporter started: true | 2023-08-09 21:27:33.333 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-08-09 21:33:08.179 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-08-09 21:33:08.179 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-08-09 21:33:08.180 DTC Client socket (1) | New receive buffer size: 0 | 2023-08-09 21:33:08.180 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2023-08-09 21:33:08.180 Rithmic Direct - DTC | Network connection to server complete. | 2023-08-09 21:33:08.197 Rithmic Direct - DTC | Starting socket receive thread. | 2023-08-09 21:33:08.197 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-08-09 21:33:08.197 Rithmic Direct - DTC | Sending logon request message. | 2023-08-09 21:33:08.197 Rithmic Direct - DTC | Received logon response. | 2023-08-09 21:33:08.257 Rithmic Direct - DTC | Server Name: . | 2023-08-09 21:33:08.257 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-08-09 21:33:08.257 Rithmic Direct - DTC | Successfully connected. | 2023-08-09 21:33:08.257 Rithmic Direct - DTC | Trading is supported. | 2023-08-09 21:33:08.257 Rithmic Direct - DTC | Order cancel and replace is supported. | 2023-08-09 21:33:08.257 Rithmic Direct - DTC | OCO Orders supported. | 2023-08-09 21:33:08.257 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2023-08-09 21:33:08.257 Rithmic Direct - DTC | Connected to server complete. | 2023-08-09 21:33:08.257 Triggering next historical data download in queue. | 2023-08-09 21:33:08.262 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2023-08-09 21:33:08.262 No download requests in the queue to start downloads for. | 2023-08-09 21:33:08.262 Subscribing to market data for symbol CLU23-NYMEX to fill and manage working simulated orders and trailing stops. | 2023-08-09 21:33:08.570 Using symbol data fast lookup vector | 2023-08-09 21:33:08.570 Rithmic Direct - DTC | Starting real-time market data updates for: CLU23-NYMEX. ID: 1 | 2023-08-09 21:33:08.570 Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: CLU23-NYMEX. | 2023-08-09 21:33:08.570 Rithmic Direct - DTC | Requesting security definition data for: CLU23-NYMEX. ID: 1 | 2023-08-09 21:33:08.570 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | Creating socket. Using TLS 1.2. | 2023-08-09 21:33:28.199 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | New receive buffer size: 0 | 2023-08-09 21:33:28.200 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | Connecting to IP: 38.79.0.89. | 2023-08-09 21:33:28.200 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | Socket gracefully closed by remote side. | 2023-08-09 21:33:28.420 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | CloseSocket call. | 2023-08-09 21:33:28.485 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-08-09 21:33:28.485 HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (2) | Closed. | 2023-08-09 21:33:28.485 CLQ3.NYMEX Daily #1 | Reloading chart. | 2023-08-09 21:34:33.761 Enabling compression for file: C:\SierraChart\Data\CLQ3.NYMEX.dly. This may take a while. | 2023-08-09 21:34:33.763 File compression enabled. C:\SierraChart\Data\CLQ3.NYMEX.dly. CompressionState=2 | 2023-08-09 21:34:33.763 CLQ3.NYMEX Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLQ3.NYMEX.dly | 2023-08-09 21:34:33.767 Added historical Daily data request for CLQ3.NYMEX to the queue. | 2023-08-09 21:34:34.251 Triggering next historical data download in queue. | 2023-08-09 21:34:34.251 Rithmic Direct - DTC | Starting real-time market data updates for: CLQ3.NYMEX. ID: 2 Service code: rithmic.trading | 2023-08-09 21:34:34.251 Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: CLQ3.NYMEX. | 2023-08-09 21:34:34.251 Rithmic Direct - DTC | Requesting security definition data for: CLQ3.NYMEX. ID: 2 | 2023-08-09 21:34:34.251 HD Request # 3 | Downloading Historical Daily chart data for CLQ3.NYMEX. Starting date: 1973-08-22. Service: rithmic.trading | 2023-08-09 21:34:34.257 HD Request # 3 | Requesting historical Daily data for CLQ23 starting at 1973-08-21. SC External HD service. | 2023-08-09 21:34:34.932 HD Request # 3 | Receiving historical Daily data for CLQ3.NYMEX starting at 2017-11-21. | 2023-08-09 21:34:35.147 HD Request # 3 | Writing historical Daily data to the file CLQ3.NYMEX.dly. | 2023-08-09 21:34:35.149 HD Request # 3 | Bytes received: 67891 | 2023-08-09 21:34:35.219 HD Request # 3 | Received 1424 Daily data records from 2017-11-21 00:00:00 to 2023-07-20 00:00:00 (5.7 years) and wrote 1424 records for CLQ3.NYMEX | 2023-08-09 21:34:35.219 HD Request # 3 | Completion time: 1s. | 2023-08-09 21:34:35.230 HD Request # 3 | Daily data download complete for CLQ3.NYMEX. Unique request ID: 12 | 2023-08-09 21:34:35.230 Removing historical data download ID 12. | 2023-08-09 21:34:35.230 Triggering next historical data download in queue. | 2023-08-09 21:34:35.230 No download requests in the queue to start downloads for. | 2023-08-09 21:34:35.230 CLQ3.NYMEX Daily #1 | Reloading chart. | 2023-08-09 21:34:35.274 CLU3.NYMEX Daily #1 | Reloading chart. | 2023-08-09 21:35:00.829 Rithmic Direct - DTC | Starting real-time market data updates for: CLU3.NYMEX. ID: 3 Service code: rithmic.trading | 2023-08-09 21:35:01.337 Rithmic Direct - DTC | Server indicated market data is not supported. Not sending market data request. Symbol: CLU3.NYMEX. | 2023-08-09 21:35:01.337 Rithmic Direct - DTC | Requesting security definition data for: CLU3.NYMEX. ID: 3 | 2023-08-09 21:35:01.337 CLQ3.NYMEX 1 Min #2 | Reloading chart. | 2023-08-09 21:35:41.910 CLQ3.NYMEX 1 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLQ3.NYMEX.scid | 2023-08-09 21:35:41.915 Rithmic Direct - DTC | Using primary service for historical data for CLQ3.NYMEX | 2023-08-09 21:35:42.416 Historical data service client indicated that downloads are not enabled. Symbol: CLQ3.NYMEX. Data Type: Intraday data. | 2023-08-09 21:35:42.416 Historical data download ID 13 not found when removing ID from outstanding request set. | 2023-08-09 21:35:42.416 Real-time Intraday chart data file updates started for CLQ3.NYMEX | 2023-08-09 21:35:42.416 Intraday chart data file opened for CLQ3.NYMEX | 2023-08-09 21:35:42.416 CLU3.NYMEX 1 Min #3 | Reloading chart. | 2023-08-09 21:36:56.102 CLU3.NYMEX 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLU3.NYMEX.scid | 2023-08-09 21:36:56.107 Rithmic Direct - DTC | Using primary service for historical data for CLU3.NYMEX | 2023-08-09 21:36:56.614 Historical data service client indicated that downloads are not enabled. Symbol: CLU3.NYMEX. Data Type: Intraday data. | 2023-08-09 21:36:56.614 Historical data download ID 14 not found when removing ID from outstanding request set. | 2023-08-09 21:36:56.614 Real-time Intraday chart data file updates started for CLU3.NYMEX | 2023-08-09 21:36:56.614 Intraday chart data file opened for CLU3.NYMEX | 2023-08-09 21:36:56.614 Date Time Of Last Edit: 2023-08-10 03:37:16
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 Symbol Selection.PNG / V - Attached On 2023-08-10 01:38:44 UTC - Size: 60.95 KB - 84 views Chart Settings - 1.PNG / V - Attached On 2023-08-10 03:27:11 UTC - Size: 58.2 KB - 111 views Attachment Deleted. |
| [2023-08-10 03:30:03] |
| Ragy - Posts: 29 |
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File attached
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| Chart Settings - 2.PNG / V - Attached On 2023-08-10 03:29:42 UTC - Size: 65.33 KB - 90 views Chart Settings - 3.PNG / V - Attached On 2023-08-10 03:29:47 UTC - Size: 59.41 KB - 97 views Chart Settings - 4.PNG / V - Attached On 2023-08-10 03:29:52 UTC - Size: 52.57 KB - 77 views |
| [2023-08-10 13:02:57] |
| Sierra_Chart Engineering - Posts: 17191 |
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but do I need to connect it first prior to getting live data Yes.The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-10 14:31:51] |
| Ragy - Posts: 29 |
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Thank you so much. That makes sense. Another question, once I verified my live funded account, I will connect back my Rhythmic/Apex account. The question is, for the trades on the evaluation account to pass from Sierra to Rhythmic rTrader, do I need to turn off the simulation mode on Sierra?
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| [2023-08-10 17:23:09] |
| John - SC Support - Posts: 36309 |
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Yes, you need to turn off "Simulation Mode" in Sierra Chart in order to send your trades to Rithmic.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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