Support Board
Date/Time: Wed, 27 Nov 2024 14:27:07 +0000
Charts for multiple accounts.
View Count: 481
| [2023-07-28 12:14:44] |
| adzcapital - Posts: 5 |
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Hi Support, I've just migrated my Top Step account from Tradovate to Sierra Chart. I've got everything set up and tested on my practice account but when I switch to my live account none of the settings are saved in the charts and the DPL still shows the profit from my practice account. How do I get the chart to match the trading window? Attached are some screenshots. Thanks. |
Private File Private File |
| [2023-07-28 13:17:02] |
| Sierra_Chart Engineering - Posts: 17194 |
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and the DPL still shows the profit from my practice account.
You also need to set the Trade Account for the chart:Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) For help with the Daily Profit/Loss, refer to: Help With Daily Profit/Loss Value We do not know what you mean by this: none of the settings are saved in the charts
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-28 13:17:18] |
| Sierra_Chart Engineering - Posts: 17194 |
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and the DPL still shows the profit from my practice account.
You also need to set the Trade Account for the chart:Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) For help with the Daily Profit/Loss, refer to: Help With Daily Profit/Loss Value We do not know what you mean by this: none of the settings are saved in the charts
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-28 16:45:34] |
| adzcapital - Posts: 5 |
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Thanks i've tried that and i still get the same issue so perhaps i am talking about the wrong thing. Attached is a screenshot of the TP & SL lines i see in my chart on practice but not live. I can't figure out how i turned these on?
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Private File |
| [2023-07-28 19:16:04] |
| John - SC Support - Posts: 36311 |
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After you place a trade with your "Live" account, open the "Trade >> Trade Service Log" and copy and paste what is in there to this thread. We will take a look and hopefully the information is in there for what occurred.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-31 11:02:34] |
| adzcapital - Posts: 5 |
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TradeActivity files query time: 0.024688 seconds. Entries: 0. Current queries: 2 | 2023-07-31 10:54:50.465 TradeActivity files query time: 0.000025 seconds. Entries: 0. Current queries: 2 | 2023-07-31 10:54:50.465 Rithmic Direct - DTC | Requesting trade accounts from server. | 2023-07-31 10:54:55.514 Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: PRACTICEJul271710230. | 2023-07-31 10:54:55.616 Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: S1Jul271710229. | 2023-07-31 10:54:55.617 Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: PRACTICEJul271706419. | 2023-07-31 10:54:55.617 Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: S1Jul271706418. | 2023-07-31 10:54:55.617 Rithmic Direct - DTC | Received 4 accounts from service. | 2023-07-31 10:54:55.617 TradeActivity files query time: 0.004426 seconds. Entries: 0. Current queries: 4 | 2023-07-31 10:54:55.621 Rithmic Direct - DTC | Requesting historical account balances for account PRACTICEJul271710230. Start date-time UTC: 2023-03-29 10:54:55 | 2023-07-31 10:54:55.621 TradeActivity files query time: 0.016849 seconds. Entries: 0. Current queries: 3 | 2023-07-31 10:54:55.638 Rithmic Direct - DTC | Requesting historical account balances for account S1Jul271710229. Start date-time UTC: 2023-03-29 10:54:55 | 2023-07-31 10:54:55.638 TradeActivity files query time: 0.012363 seconds. Entries: 0. Current queries: 2 | 2023-07-31 10:54:55.650 Rithmic Direct - DTC | Requesting historical account balances for account PRACTICEJul271706419. Start date-time UTC: 2023-03-29 10:54:55 | 2023-07-31 10:54:55.650 TradeActivity files query time: 0.009270 seconds. Entries: 0. Current queries: 1 | 2023-07-31 10:54:55.659 Rithmic Direct - DTC | Requesting historical account balances for account S1Jul271706418. Start date-time UTC: 2023-03-29 10:54:55 | 2023-07-31 10:54:55.660 Rithmic Direct - DTC | Requesting Trade Positions data. | 2023-07-31 10:54:55.759 TradeActivity files query time: 0.015486 seconds. Entries: 71. Current queries: 1 | 2023-07-31 10:55:11.853 TradeActivity files query time: 0.016949 seconds. Entries: 74. Current queries: 2 | 2023-07-31 10:55:11.904 |
| [2023-07-31 15:03:24] |
| John - SC Support - Posts: 36311 |
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There is nothing in the log showing any issues. So there is not an order rejection or anything along those lines. When you place a trade on your Live account, what exactly do you see? Are you not getting any position lines? If you open your "Trade Activity Log" is it showing the orders and the open position in there? Also, how are you entering the order? Are you doing it different for the one account versus the other? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-31 15:18:48] |
| adzcapital - Posts: 5 |
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Hi John, Thanks for getting back to me. I actually think it might be a bug with my live accounts. I have two Topstep accounts and each live account comes with a practice account. I've copied the chart setup exactly the same on all 4 and it works on both practice accounts but not the live ones. I've also created a new sim account and again it works fine so its not something i'm doing wrong (i don't think). When you place a trade on your Live account, what exactly do you see? Live Accounts - Nothing in the chart but i can see the trade in the DOM. Practice Accounts - I see the lines on both the chart and the DOM. Are you not getting any position lines? Live Accounts - No. Practice Accounts - Yes. If you open your "Trade Activity Log" is it showing the orders and the open position in there? Yes Also, how are you entering the order? Are you doing it different for the one account versus the other? Same process in both account types. Thanks, Adam. |
| [2023-07-31 15:42:20] |
| John - SC Support - Posts: 36311 |
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It sounds like you do not have the correct account selected for both the DOM and the Chart. Each window has its own Trade Window in which you need to select the proper Trading Account. Refer to the following: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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