Support Board
Date/Time: Wed, 27 Nov 2024 16:32:19 +0000
Post From: Charts for multiple accounts.
| [2023-07-31 15:18:48] |
| adzcapital - Posts: 5 |
|
Hi John, Thanks for getting back to me. I actually think it might be a bug with my live accounts. I have two Topstep accounts and each live account comes with a practice account. I've copied the chart setup exactly the same on all 4 and it works on both practice accounts but not the live ones. I've also created a new sim account and again it works fine so its not something i'm doing wrong (i don't think). When you place a trade on your Live account, what exactly do you see? Live Accounts - Nothing in the chart but i can see the trade in the DOM. Practice Accounts - I see the lines on both the chart and the DOM. Are you not getting any position lines? Live Accounts - No. Practice Accounts - Yes. If you open your "Trade Activity Log" is it showing the orders and the open position in there? Yes Also, how are you entering the order? Are you doing it different for the one account versus the other? Same process in both account types. Thanks, Adam. |