Support Board
Date/Time: Wed, 27 Nov 2024 00:31:44 +0000
"Stuck" order
View Count: 941
| [2014-07-09 15:59:58] |
| T44 - Posts: 363 |
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There was an error with the order cancellation: Unable to cancel order without a Service Order ID. Internal Order ID: 12815. Internal order ID: 12815 | 2014-07-09 11:57:55
CTS FIX: Received LastRptRequested in execution report for account: 13769. Inserting missing order fills. | 2014-07-09 11:58:04 There is an order appearing which was sent while the platform wasn't connected properly. Every time I log in, this order appears, however I cannot cancel it. I have checked logging into the CTS T4 platform directly and the order does not exist. How can I purge this rogue order from Sierra / make sure Sierra is not trying to re-send this order? |
| [2014-07-09 16:01:27] |
| T44 - Posts: 363 |
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Update: closing and re-opening the platform twice more appears to have solved the issue.
Date Time Of Last Edit: 2014-07-09 16:01:42
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| [2014-07-09 16:18:12] |
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Next time this happens, what you need to do is select Trade >>Refresh Trade Data from Service. The order will be cleared in about 40 seconds. Not immediately though.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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