Support Board

Date/Time: Thu, 19 Sep 2024 01:13:57 +0000

Post From: "Stuck" order

[2014-07-09 15:59:58] Link To Thread - Link To Post [Go To First Post]
T44 - Posts: 363
There was an error with the order cancellation: Unable to cancel order without a Service Order ID. Internal Order ID: 12815. Internal order ID: 12815 \| 2014-07-09 11:57:55 CTS FIX: Received LastRptRequested in execution report for account: 13769. Inserting missing order fills. \| 2014-07-09 11:58:04 There is an order appearing which was sent while the platform wasn't connected properly. Every time I log in, this order appears, however I cannot cancel it. I have checked logging into the CTS T4 platform directly and the order does not exist. How can I purge this rogue order from Sierra / make sure Sierra is not trying to re-send this order?