Support Board
Date/Time: Wed, 27 Nov 2024 14:34:49 +0000
Requesting to activate trial
View Count: 318
| [2023-07-27 22:36:44] |
| User357468 - Posts: 4 |
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Hello Team, Could you please re-activate my Sierra Chart trial. I did not have a chance to use my previous trial. Thanks, Mohit |
| [2023-07-28 08:47:25] |
| Sierra_Chart Engineering - Posts: 17194 |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". To get started with Sierra Chart, follow the Sierra Chart setup instructions here: Sierra Chart Setup Instructions 1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-28 17:09:28] |
| User357468 - Posts: 4 |
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Thanks for getting back, i still am not able to connect to the Data
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 Capture.PNG / V - Attached On 2023-07-28 17:07:06 UTC - Size: 64.32 KB - 71 views Attachment Deleted. |
| [2023-07-28 19:17:46] |
| John - SC Support - Posts: 36314 |
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Please close your Sierra Chart and then login again using the Forced Login instructions at the following link: Sierra Chart - Software Login Instructions: Forced Login Let us know if you continue to have an issue after this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-28 19:48:14] |
| User357468 - Posts: 4 |
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I have used Forced Login, but no help. I have even restarted the PC still same issue. I have sent the log files for your analysis as well. Your help is much appreiated. Mohit 551-998-6118 |
| [2023-07-28 19:57:15] |
| John - SC Support - Posts: 36314 |
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You set your "Current Selected Service" to "Interactive Brokers". While on a trial you are not able to connect to external services. Therefore, when you try to connect to Interactive Brokers, it is failing and then everything else stops working from there. Please change the "Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service" to "SC Data - All Services". Select OK to close that window and then select "File >> Reconnect". After this, you will be fine. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-28 20:27:20] |
| User357468 - Posts: 4 |
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Thanks, works now.
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