Support Board
Date/Time: Wed, 27 Nov 2024 16:49:59 +0000
[Locked] - Error opening for writing file & Error writing Charts
View Count: 362
| [2023-07-26 14:09:04] |
| User303857 - Posts: 74 |
|
Hello Support, I am getting Error Messages in the log file. How can I begin to troubleshoot this ? Would you need the entire message log & the chart or studies? Not urgent. Thanks Here are a few lines from the message log. ------------------- Error opening for writing file 'C:\SierraChart\Data\ES IB EXTENSIONS.Cht.temp': Windows error code 32: The process cannot access the file because it is being used by another process. | 2023-07-26 06:58:51.514 * Error writing Charts. Chartbook file: C:\SierraChart\Data\ES IB EXTENSIONS.Cht Error: Windows error code 32: The process cannot access the file because it is being used by another process. | 2023-07-26 06:58:51.514 * Denali Data Feed | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=40, ServerSendBufferSizeInBytes=1662, ActualMessageDelay=-2.5 seconds, DataCompRatio=2.67, UncompressedBytes=212920285, CompressionTime=1.607399(secs), NumCompressions=59161, Source=10.10.20.123 | 2023-07-26 06:58:53.151 SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=16, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=40, ServerSendBufferSizeInBytes=54, ActualMessageDelay=-2.4 seconds, DataCompRatio=1.35, UncompressedBytes=925274, CompressionTime=0.133357(secs), NumCompressions=18082, Source=10.10.20.91 | 2023-07-26 06:58:54.378 Teton CME Order Routing | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-2.5 seconds, DataCompRatio=0.00, UncompressedBytes=356656, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 | 2023-07-26 06:58:59.190 Denali Data Feed | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=40, ServerSendBufferSizeInBytes=4103, ActualMessageDelay=-2.5 seconds, DataCompRatio=2.67, UncompressedBytes=213841710, CompressionTime=1.614798(secs), NumCompressions=59454, Source=10.10.20.123 | 2023-07-26 06:59:13.156 SC DTC Data with Market Depth | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=16, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=40, ServerSendBufferSizeInBytes=56, ActualMessageDelay=-2.4 seconds, DataCompRatio=1.35, UncompressedBytes=931195, CompressionTime=0.133920(secs), NumCompressions=18163, Source=10.10.20.91 | 2023-07-26 06:59:14.375 |
| [2023-07-26 14:26:40] |
| Sierra_Chart Engineering - Posts: 17195 |
|
This is very unusual to occur: Error opening for writing file 'C:\SierraChart\Data\ES IB EXTENSIONS.Cht.temp': Windows error code 32: The process cannot access the file because it is being used by another process. | 2023-07-26 06:58:51.514 *
Error writing Charts. Chartbook file: C:\SierraChart\Data\ES IB EXTENSIONS.Cht Error: Windows error code 32: The process cannot access the file because it is being used by another process. | 2023-07-26 06:58:51.514 * Make sure this file is not open in any other program on your system: \ES IB EXTENSIONS.Cht First thing to do is to restart Sierra Chart. Although that really should not be required. If that does not help restart your system. And for the record, an issue like this could not have been caused by Sierra Chart itself. There must be some other external cause causing these files to be locked. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-07-26 14:50:57
|
To post a message in this thread, you need to log in with your Sierra Chart account: