Support Board
Date/Time: Wed, 27 Nov 2024 16:37:08 +0000
Switching Live/SIM crashes v2524 multiple times
View Count: 390
| [2023-07-20 07:06:36] |
| DKtrades - Posts: 39 |
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Hello, I'm using SC version 2524 and today, each time I switch between Live and Sim (Turn on "Trade Simulation Mode") -- SC instantly quits and shuts down. This has now happened consistently four times in a row. I've used SC for many years and use this feature every day -- it is not something I usually see. It is switching to a Sim account (Sim2) that I have been using for some time (I have 3 Sims setup in my setup). Should I rollback, and if so, to what version? |
| [2023-07-20 07:32:17] |
| Sierra_Chart Engineering - Posts: 17195 |
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We want you to run Sierra Chart in Safe Mode.: Sierra Chart - Software Login Instructions: Using Safe Mode and see if that resolves the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-20 14:40:01] |
| DKtrades - Posts: 39 |
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Thanks. Yes, that is stable in Safe Mode -- although now when running it again in normal mode, it has not crashed again when switching from Sim/Live (have tried it several times). I do have a custom studies DLL from a third party running. I see in my files that the .DLL file was updated today when I opened SC (versus another copy of SC I have on my computer that I haven't yet used today, where the same .DLL file is dated June 30 2023.) From the Safe Mode docs page, perhaps then it is the custom study DLL that is causing issues? I can contact the developer to advise. But in any case, it hasn't crashed again and I've switched from Live/SIM about 8 or 9 times since it was happening several hours ago. |
| [2023-07-20 14:49:39] |
| Sierra_Chart Engineering - Posts: 17195 |
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Yes would seem likely: , perhaps then it is the custom study DLL that is causing issues?
We cannot know for certain, but it is very unusual to have a problem like you are describing that would be caused by Sierra Chart itself . We have not heard of this before. It would be doubtful we would be able to reproduce it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-20 15:09:19] |
| DKtrades - Posts: 39 |
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Thanks. It was surprising to me too as I have used SC for several years and I have only had one other instance of a crash in all that time (and it has been since I've had that custom study). At the least it is not doing it again now, after doing it every time earlier when I first posted. I'll liaise with the author/developer of the study, thank you. |
| [2023-07-20 19:07:37] |
| Sierra_Chart Engineering - Posts: 17195 |
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Yes please.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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