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No live data

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[2014-07-07 22:53:29] #1 [Go To First Post]
User74833 - Posts: 4
after I updated my version to 1157 yesterday, I cannot get live data. Each time I reconnect, I can get historical data updated, then no live activity. Here is the log: Software version: 1157 \| 2014-07-07 22:43:54 Enabled for: Advanced Features. \| 2014-07-07 22:43:54 Enabled for: Sierra Chart Historical Data Service. \| 2014-07-07 22:43:54 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-07-07 22:43:54 Active service: CQG Trading \| 2014-07-07 22:43:54 Time Zone: +00:00:00 (UTC+00) \| 2014-07-07 22:43:54 2014-07-07 18:43:54 Local computer clock time \| 2014-07-07 22:43:54 2014-07-07 22:43:54 GMT time \| 2014-07-07 22:43:54 2014-07-07 22:43:54 Time zone adjusted time \| 2014-07-07 22:43:54 Time difference to server time: 3 seconds. \| 2014-07-07 22:43:54 Program path: C:\SierraChart\ \| 2014-07-07 22:43:54 Data Files path: C:\SierraChart\Data\ \| 2014-07-07 22:43:54 OS Version Number: 5.1 \| 2014-07-07 22:43:54 Checking for new symbol settings for cqg \| 2014-07-07 22:43:54 Symbol settings are up-to-date for cqg \| 2014-07-07 22:43:54 CQG Trading FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. \| 2014-07-07 22:43:59 socket (0) - Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 \| 2014-07-07 22:43:59 socket (1432) - Connected. \| 2014-07-07 22:43:59 CQG Trading FIX: Sending the Logon message. \| 2014-07-07 22:43:59 CQG Trading: Connected to trading server. \| 2014-07-07 22:43:59 CQG Trading: Not connecting to market data server because Username is not specified. \| 2014-07-07 22:43:59 CQG Trading: Market data session connected. \| 2014-07-07 22:43:59 CQG Trading FIX - FCM name: Advantage \| 2014-07-07 22:43:59 CQG Trading - Starting real-time market data updates for: F.US.CPEU14. ID: 1 \| 2014-07-07 22:45:03 HD Request # 2 - Downloading Intraday chart data for F.US.CPEU14 to the file F.US.CPEU14.scid. Service: comex \| 2014-07-07 22:45:03 HD Request # 2 - Download start Date-Time: 2014-07-07 22:26:11.0 \| 2014-07-07 22:45:03 HD Request # 2 - Using server: scdf1.sierracharts.com port 10149 \| 2014-07-07 22:45:03 CQG Trading - Starting real-time market data updates for: F.US.CLEQ14. ID: 2 \| 2014-07-07 22:45:03 Socket (0) - Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-07-07 22:45:03 CQG Trading - Starting real-time market data updates for: F.US.EPU14. ID: 3 \| 2014-07-07 22:45:03 CQG Trading - Starting real-time market data updates for: F.US.GCEQ14. ID: 4 \| 2014-07-07 22:45:03 Requesting market depth updates for: F.US.CLEQ14 if supported. \| 2014-07-07 22:45:03 Requesting market depth updates for: F.US.EPU14 if supported. \| 2014-07-07 22:45:03 Socket (1772) - Connected. \| 2014-07-07 22:45:03 HD Request # 2 - Sending historical data logon request message. \| 2014-07-07 22:45:03 HD Request # 2 - Requesting Intraday data. Start Date-Time: 2014-07-07 22:26:11. Record interval: 60. Symbol: HGU4 \| 2014-07-07 22:45:03 HD Request # 2 - Decompressing data. \| 2014-07-07 22:45:03 HD Request # 2 - Receiving Intraday data for F.US.CPEU14 starting at 2014-07-07 22:26:11 \| 2014-07-07 22:45:03 HD Request # 2 - Timestamp of first Intraday data file record written: 2014-07-07 22:26:11 \| 2014-07-07 22:45:03 Socket (1772) - Shutdown and closed. \| 2014-07-07 22:45:03 The network socket for historical data has been closed. \| 2014-07-07 22:45:03 HD Request # 2 - Received 5 records from 2014-07-07 22:26:11 to 2014-07-07 22:34:03 (7.9 minutes) and wrote 5 records for F.US.CPEU14 \| 2014-07-07 22:45:03 HD Request # 2 - Intraday download COMPLETE for F.US.CPEU14. Completion time: 0s \| 2014-07-07 22:45:03 Real-time Intraday chart data file updates started for F.US.CPEU14 \| 2014-07-07 22:45:03 HD Request # 3 - Downloading Intraday chart data for F.US.CLEQ14 to the file F.US.CLEQ14.scid. Service: nymex \| 2014-07-07 22:45:03 HD Request # 3 - Download start Date-Time: 2014-07-07 22:21:01.0 \| 2014-07-07 22:45:03 HD Request # 3 - Using server: scdf2.sierracharts.com port 10149 \| 2014-07-07 22:45:03 Socket (0) - Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-07-07 22:45:03 Socket (1772) - Connected. \| 2014-07-07 22:45:03 HD Request # 3 - Sending historical data logon request message. \| 2014-07-07 22:45:03 HD Request # 3 - Requesting Intraday data. Start Date-Time: 2014-07-07 22:21:01. Record interval: 60. Symbol: CLQ4 \| 2014-07-07 22:45:03 HD Request # 3 - Decompressing data. \| 2014-07-07 22:45:03 HD Request # 3 - Receiving Intraday data for F.US.CLEQ14 starting at 2014-07-07 22:21:01 \| 2014-07-07 22:45:03 HD Request # 3 - Timestamp of first Intraday data file record written: 2014-07-07 22:21:01 \| 2014-07-07 22:45:03 Socket (1772) - Shutdown and closed. \| 2014-07-07 22:45:03 The network socket for historical data has been closed. \| 2014-07-07 22:45:03 HD Request # 3 - Received 5 records from 2014-07-07 22:21:01 to 2014-07-07 22:34:46 (13.7 minutes) and wrote 5 records for F.US.CLEQ14 \| 2014-07-07 22:45:03 HD Request # 3 - Intraday download COMPLETE for F.US.CLEQ14. Completion time: 0s \| 2014-07-07 22:45:03 Real-time Intraday chart data file updates started for F.US.CLEQ14 \| 2014-07-07 22:45:03 HD Request # 4 - Downloading Intraday chart data for F.US.EPU14 to the file F.US.EPU14.scid. Service: cme \| 2014-07-07 22:45:03 HD Request # 4 - Download start Date-Time: 2014-07-07 22:26:39.0 \| 2014-07-07 22:45:03 HD Request # 4 - Using server: scdf1.sierracharts.com port 10149 \| 2014-07-07 22:45:03 Socket (0) - Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-07-07 22:45:03 Socket (1792) - Connected. \| 2014-07-07 22:45:03 HD Request # 4 - Sending historical data logon request message. \| 2014-07-07 22:45:03 HD Request # 4 - Requesting Intraday data. Start Date-Time: 2014-07-07 22:26:39. Record interval: 60. Symbol: ESU4 \| 2014-07-07 22:45:03 HD Request # 4 - Decompressing data. \| 2014-07-07 22:45:03 HD Request # 4 - Receiving Intraday data for F.US.EPU14 starting at 2014-07-07 22:26:39 \| 2014-07-07 22:45:03 HD Request # 4 - Timestamp of first Intraday data file record written: 2014-07-07 22:26:39 \| 2014-07-07 22:45:03 Socket (1792) - Shutdown and closed. \| 2014-07-07 22:45:03 The network socket for historical data has been closed. \| 2014-07-07 22:45:03 HD Request # 4 - Received 8 records from 2014-07-07 22:26:39 to 2014-07-07 22:34:56 (8.3 minutes) and wrote 8 records for F.US.EPU14 \| 2014-07-07 22:45:03 HD Request # 4 - Intraday download COMPLETE for F.US.EPU14. Completion time: 0s \| 2014-07-07 22:45:03 Real-time Intraday chart data file updates started for F.US.EPU14 \| 2014-07-07 22:45:03 HD Request # 5 - Downloading Intraday chart data for F.US.GCEQ14 to the file F.US.GCEQ14.scid. Service: comex \| 2014-07-07 22:45:03 HD Request # 5 - Download start Date-Time: 2014-07-07 22:25:09.0 \| 2014-07-07 22:45:03 HD Request # 5 - Using server: scdf2.sierracharts.com port 10149 \| 2014-07-07 22:45:03 Socket (0) - Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2014-07-07 22:45:03 Socket (1792) - Connected. \| 2014-07-07 22:45:03 HD Request # 5 - Sending historical data logon request message. \| 2014-07-07 22:45:03 HD Request # 5 - Requesting Intraday data. Start Date-Time: 2014-07-07 22:25:09. Record interval: 60. Symbol: GCQ4 \| 2014-07-07 22:45:03 HD Request # 5 - Decompressing data. \| 2014-07-07 22:45:03 HD Request # 5 - Receiving Intraday data for F.US.GCEQ14 starting at 2014-07-07 22:25:09 \| 2014-07-07 22:45:03 HD Request # 5 - Timestamp of first Intraday data file record written: 2014-07-07 22:25:09 \| 2014-07-07 22:45:03 Socket (1792) - Shutdown and closed. \| 2014-07-07 22:45:03 The network socket for historical data has been closed. \| 2014-07-07 22:45:03 HD Request # 5 - Received 8 records from 2014-07-07 22:25:09 to 2014-07-07 22:34:02 (8.9 minutes) and wrote 8 records for F.US.GCEQ14 \| 2014-07-07 22:45:03 HD Request # 5 - Intraday download COMPLETE for F.US.GCEQ14. Completion time: 0s \| 2014-07-07 22:45:03 Real-time Intraday chart data file updates started for F.US.GCEQ14 \| 2014-07-07 22:45:03

[2014-07-07 23:26:19] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In Global Settings >> Data/Trade Service settings. You need to specify: Market Data Connection Details >> Username and Password. After this reconnect with File >> Disconnect and File >> Connect To Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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