Support Board
Date/Time: Wed, 27 Nov 2024 18:46:35 +0000
connection error 10060
View Count: 316
| [2023-07-13 14:10:22] |
| mikebarrels - Posts: 7 |
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been using sierra on this computer for a long time with no issues. using most recent version- 2523. started getting this message this morning, over and over. restarted computer, re-downloaded platform, firewall settings are set to allow sierra on both private and public networks, not sure what else to do here. it is still allowing orders to go thru, it just keeps popping up with this message. please advise. Software version: 2523 64-bit | 2023-07-13 09:06:50.569 Primary Thread ID: 2884 | 2023-07-13 09:06:50.569 Usage end date: 2023-07-27 | 2023-07-13 09:06:50.569 Enabled for: Advanced Features 2. | 2023-07-13 09:06:50.569 Enabled for: Sierra Chart Historical Data Service. | 2023-07-13 09:06:50.569 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-07-13 09:06:50.569 Enabled for: Delayed Denali Exchange Data Feed. | 2023-07-13 09:06:50.569 Enabled for exchange2: CME | 2023-07-13 09:06:50.569 Enabled for exchange2: fairx_exchange.data | 2023-07-13 09:06:50.569 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-07-13 09:06:50.569 Current selected Data/Trading service: Rithmic Direct - DTC | 2023-07-13 09:06:50.569 Custom symbol settings values: enabled | 2023-07-13 09:06:50.569 Chart Update Interval: 500 | 2023-07-13 09:06:50.569 Intraday Data Storage Time Unit: 0 | 2023-07-13 09:06:50.569 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-07-13 09:06:50.569 2023-07-13 14:06:50 Local computer time in UTC | 2023-07-13 09:06:50.569 2023-07-13 09:06:50 Local computer time in SC Time Zone | 2023-07-13 09:06:50.569 2023-07-13 14:06:15 Server time in UTC | 2023-07-13 09:06:50.569 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-07-13 09:06:50.569 Program path: C:\SierraChart\ | 2023-07-13 09:06:50.569 Data Files path: C:\SierraChart\Data\ | 2023-07-13 09:06:50.569 OS Version Number: 10.0 | 2023-07-13 09:06:50.569 Locale Setting: C | 2023-07-13 09:06:50.569 DLLs: gcUserStudies_2497_64.dll, gcUserStudies_2499_64.dll, OrderFlowLabs.com.autoplot_64.dll, OrderFlowLabs.com_64.dll, UserContributedStudies_64.dll | 2023-07-13 09:06:50.569 Allowed protected custom studies: | 2023-07-13 09:06:50.569 Crash reporter started: true | 2023-07-13 09:06:50.569 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (5) | Creating socket. Using TLS 1.2. | 2023-07-13 09:07:01.225 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (5) | New receive buffer size: 32768 | 2023-07-13 09:07:01.225 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (5) | Connecting to IP: 38.79.0.89. | 2023-07-13 09:07:01.225 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (4) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-07-13 09:07:02.227 * HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (4) | CloseSocket call. | 2023-07-13 09:07:02.227 HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (4) | Closed. | 2023-07-13 09:07:02.227 |
| [2023-07-13 14:14:45] |
| Sierra_Chart Engineering - Posts: 17198 |
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You can safely disregard that. There is a problem connecting to the Rithmic web server but not for something that is critical if you have already the connection to Rithmic.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-07-13 14:15:00
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| [2023-07-13 14:16:00] |
| FKlumii - Posts: 1 |
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Hey, Im having the same issue since today :) |
| [2023-07-13 14:21:08] |
| mikebarrels - Posts: 7 |
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Gotcha- rithmic issue. And I’d love to disregard it but it keeps popping up and blocking my chart :)
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| [2023-07-13 14:38:43] |
| User12041 - Posts: 25 |
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Same here. I am getting data and everything seems to be running fine....the message log keeps popping up and blocking my charts.
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| [2023-07-13 15:04:34] |
| mikebarrels - Posts: 7 |
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I got around it by detaching the chart and the dom, and minimizing the main window. Worked, but the Sierra icon had a red indicator bar across it on the task bar. Rithmic got all the orders tho. Very weird.
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