Support Board
Date/Time: Wed, 27 Nov 2024 00:43:19 +0000
Sierra Chart 1157 Release reports incorrect usage end date vs. Account Manage web page?
View Count: 1009
| [2014-07-06 17:14:22] |
| Trader_RT - Posts: 35 |
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I purchased additional time on Friday, July 4, 2014 and my account reports I have 34 days remaining and the current release (1157) is reporting I only have two days remaining. This is the first time I've seen this issues and I'm not sure if this a problem that needs to be brought to your attention? Please review and let me know? Thanks for your support! Message Log output listed below for your reference: Software version: 1157 | 2014-07-06 12:58:00 Usage end date: 2014-07-08 | 2014-07-06 12:58:00 Enabled for: Advanced Features. | 2014-07-06 12:58:00 Enabled for: Sierra Chart Historical Data Service. | 2014-07-06 12:58:00 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-07-06 12:58:00 Active service: TD Ameritrade | 2014-07-06 12:58:00 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-07-06 12:58:00 2014-07-06 12:58:00 Local computer clock time | 2014-07-06 12:58:00 2014-07-06 16:58:00 GMT time | 2014-07-06 12:58:00 2014-07-06 12:58:00 Time zone adjusted time | 2014-07-06 12:58:00 Program path: C:\SierraChart\ | 2014-07-06 12:58:00 Data Files path: C:\SierraChart\Data\ | 2014-07-06 12:58:00 OS Version Number: 6.1 | 2014-07-06 12:58:00 Checking for new symbol settings for tda | 2014-07-06 12:58:00 Notice: 2 days of full use Remaining. If you would like to continue full use the software and services, | 2014-07-06 12:58:00 purchase more usage time by selecting 'Help >> Add Usage Credit' on the menu. | 2014-07-06 12:58:00 Requesting symbol settings for tda. Overwrite = on. | 2014-07-06 12:58:00 Symbol settings received. | 2014-07-06 12:58:01 Processed received symbol settings | 2014-07-06 12:58:02 |
| [2014-07-06 21:37:11] |
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Have you restarted Sierra Chart after the payment? If you have, then restart again and enable the "Force Login" option on the Login window. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-07 00:03:47] |
| Trader_RT - Posts: 35 |
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Yes, I restarted Sierra Chart after making the payment. I restarted Sierra Chart again just after reading your post and the usage end date is now correct. No "Force Login" required, not sure what was going on, but it's fixed now. Thanks for your support and I'll remember that "Force Login" if I have the same issue in the future.
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