Support Board
Date/Time: Wed, 27 Nov 2024 03:31:34 +0000
Post From: Sierra Chart 1157 Release reports incorrect usage end date vs. Account Manage web page?
| [2014-07-06 17:14:22] |
| Trader_RT - Posts: 35 |
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I purchased additional time on Friday, July 4, 2014 and my account reports I have 34 days remaining and the current release (1157) is reporting I only have two days remaining. This is the first time I've seen this issues and I'm not sure if this a problem that needs to be brought to your attention? Please review and let me know? Thanks for your support! Message Log output listed below for your reference: Software version: 1157 | 2014-07-06 12:58:00 Usage end date: 2014-07-08 | 2014-07-06 12:58:00 Enabled for: Advanced Features. | 2014-07-06 12:58:00 Enabled for: Sierra Chart Historical Data Service. | 2014-07-06 12:58:00 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-07-06 12:58:00 Active service: TD Ameritrade | 2014-07-06 12:58:00 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-07-06 12:58:00 2014-07-06 12:58:00 Local computer clock time | 2014-07-06 12:58:00 2014-07-06 16:58:00 GMT time | 2014-07-06 12:58:00 2014-07-06 12:58:00 Time zone adjusted time | 2014-07-06 12:58:00 Program path: C:\SierraChart\ | 2014-07-06 12:58:00 Data Files path: C:\SierraChart\Data\ | 2014-07-06 12:58:00 OS Version Number: 6.1 | 2014-07-06 12:58:00 Checking for new symbol settings for tda | 2014-07-06 12:58:00 Notice: 2 days of full use Remaining. If you would like to continue full use the software and services, | 2014-07-06 12:58:00 purchase more usage time by selecting 'Help >> Add Usage Credit' on the menu. | 2014-07-06 12:58:00 Requesting symbol settings for tda. Overwrite = on. | 2014-07-06 12:58:00 Symbol settings received. | 2014-07-06 12:58:01 Processed received symbol settings | 2014-07-06 12:58:02 |