Support Board
Date/Time: Wed, 27 Nov 2024 18:53:07 +0000
Data problem?
View Count: 492
| [2023-07-12 19:34:58] |
| User480347 - Posts: 13 |
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Is something going on with Teton/Denali? My connection has been dropping off and on for the last 20 minutes.
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| [2023-07-12 19:38:18] |
| LudaTrades - Posts: 27 |
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I am also experiencing a data issue right now. "Historical data logon error: Unsupported protocol version"
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| [2023-07-12 19:39:05] |
| User681923 - Posts: 6 |
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yep....historical updates are slow and out of sync... edit: back to normal here Date Time Of Last Edit: 2023-07-12 19:49:26
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| [2023-07-12 19:50:41] |
| User940772 - Posts: 74 |
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Same here. Unreliable and cannot trade.
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| [2023-07-12 20:04:01] |
| Sierra_Chart Engineering - Posts: 17198 |
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Checking.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-12 20:06:36] |
| Sierra_Chart Engineering - Posts: 17198 |
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It must be a local Internet issue affecting some users. We are not observing any problem. The connection to the Denali Data Feed has been completely stable all day. No disconnections. Regarding this we need to see the log: I am also experiencing a data issue right now. "Historical data logon error: Unsupported protocol version" This is very unusual. Instructions:Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-12 20:18:50] |
| User940772 - Posts: 74 |
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You might be right. I had another program with a different feed disconnect earlier in the day around 1330 EST. I didn't think much of it because of the program (NT) which I hate but need for a specific reason. Everything seems stable now and has been since @1545 EST, at least for me. Will let you know if I run into any more problems.
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| [2023-07-12 20:32:50] |
| User480347 - Posts: 13 |
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Speed tests and browsing was fine on my end during this time. Here are my logs.. edit: sent for analysis Date Time Of Last Edit: 2023-07-12 20:49:18
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| [2023-07-12 20:42:21] |
| User200641 - Posts: 2 |
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I had the same issue starting around 2:20pm Central and it lasted around 30 minutes. Other programs/data feeds did not have any lag or issues during this time. I submitted my message log to support via Sierra Chart
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| [2023-07-12 21:04:51] |
| LudaTrades - Posts: 27 |
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The connection to the Denali Data Feed has been completely stable all day. No disconnections.
Regarding this we need to see the log: The error showed briefly and then went away, with data stuttering and disconnections continuing, after that I closed the program for the day. If the issue comes up again I will send the log for analysis. |
| [2023-07-13 00:04:58] |
| User480347 - Posts: 13 |
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Any of ya'll with issues in Texas with Spectrum?
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| [2023-07-13 00:23:38] |
| User480347 - Posts: 13 |
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Just spoke with Spectrum. For whatever it's worth, they said there were no issues today at that time.
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| [2023-07-13 04:53:02] |
| User695264 - Posts: 15 |
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Team, is it only I because nobody seems complaining about the same issue? Today's data has no continuity; namely, after 12:11 there is a data gap until 15:27 (next bar) - more than three hours of data are totally missing. Any thoughts, please?
Date Time Of Last Edit: 2023-07-13 04:54:02
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