Support Board
Date/Time: Wed, 27 Nov 2024 21:34:13 +0000
Post From: Data problem?
| [2023-07-12 20:06:36] |
| Sierra_Chart Engineering - Posts: 17198 |
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It must be a local Internet issue affecting some users. We are not observing any problem. The connection to the Denali Data Feed has been completely stable all day. No disconnections. Regarding this we need to see the log: I am also experiencing a data issue right now. "Historical data logon error: Unsupported protocol version" This is very unusual. Instructions:Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |