Support Board
Date/Time: Wed, 27 Nov 2024 19:36:51 +0000
do not have a connection
View Count: 385
| [2023-07-12 11:26:51] |
| reuvenidror - Posts: 3 |
|
hi sierra suport stuf i have a problem with my account/ working with Apex i have opend a support request to Apex: apex-69072 all the historical data downloded the connection is green but the trade dont run, nothing is mooving. but that was ther answer Unfortunately we do not provide direct support and troubleshooting for Sierra Chart. You may need to reach out to their support or their community of traders to see what they have done to connect. Your rithimc connection is active and able to connect on Rtrader Pro: what can i do? |
| [2023-07-12 15:29:26] |
| John - SC Support - Posts: 36343 |
|
We need to see your Message Log to see if there is a particular error. Please follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-14 13:31:36] |
| reuvenidror - Posts: 3 |
|
hi there attached is the link to the sierra chart as you ask https://www.sierrachart.com/image.php?Image=1689340988654.png usere name reuvenidror |
| [2023-07-14 13:43:50] |
| reuvenidror - Posts: 3 |
|
also sending the message log as you ask Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-14 13:42:16.408 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50529 | 2023-07-14 13:42:16.408 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-07-14 13:42:16.409 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-14 13:42:16.409 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-07-14 13:42:16.409 Rithmic Direct - DTC | Network connection to server complete. | 2023-07-14 13:42:16.590 Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-14 13:42:16.590 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-14 13:42:16.590 Rithmic Direct - DTC | Sending logon request message. | 2023-07-14 13:42:16.590 Rithmic Direct - DTC | Received logon response. | 2023-07-14 13:42:17.103 Rithmic Direct - DTC | Server Name: . | 2023-07-14 13:42:17.103 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-07-14 13:42:17.103 Rithmic Direct - DTC | Logon error received from server: permission denied | 2023-07-14 13:42:17.103 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-07-14 13:42:17.103 DTC Client socket (2) | CloseSocket call. | 2023-07-14 13:42:17.103 Rithmic Direct - DTC | Disconnected from the server. | 2023-07-14 13:42:17.103 Rithmic Direct - DTC | Data feed disconnected. Will reconnect in 2 seconds. | 2023-07-14 13:42:17.103 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-14 13:42:17.104 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-14 13:42:17.277 DTC Client socket (2) | Closed. | 2023-07-14 13:42:17.277 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-14 13:42:19.118 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50529 | 2023-07-14 13:42:19.118 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-07-14 13:42:19.119 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-14 13:42:19.119 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-07-14 13:42:19.119 Rithmic Direct - DTC | Network connection to server complete. | 2023-07-14 13:42:19.296 Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-14 13:42:19.296 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-14 13:42:19.296 Rithmic Direct - DTC | Sending logon request message. | 2023-07-14 13:42:19.296 Rithmic Direct - DTC | Received logon response. | 2023-07-14 13:42:19.821 Rithmic Direct - DTC | Server Name: . | 2023-07-14 13:42:19.821 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-07-14 13:42:19.821 Rithmic Direct - DTC | Logon error received from server: permission denied | 2023-07-14 13:42:19.821 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-07-14 13:42:19.821 DTC Client socket (2) | CloseSocket call. | 2023-07-14 13:42:19.821 Rithmic Direct - DTC | Disconnected from the server. | 2023-07-14 13:42:19.821 Rithmic Direct - DTC | Data feed disconnected. Will reconnect in 2 seconds. | 2023-07-14 13:42:19.821 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-14 13:42:19.821 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-14 13:42:19.988 DTC Client socket (2) | Closed. | 2023-07-14 13:42:19.989 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-14 13:42:21.829 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50529 | 2023-07-14 13:42:21.829 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-07-14 13:42:21.830 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-14 13:42:21.830 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-07-14 13:42:21.830 Rithmic Direct - DTC | Network connection to server complete. | 2023-07-14 13:42:22.017 Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-14 13:42:22.017 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-14 13:42:22.017 Rithmic Direct - DTC | Sending logon request message. | 2023-07-14 13:42:22.017 Rithmic Direct - DTC | Received logon response. | 2023-07-14 13:42:22.631 Rithmic Direct - DTC | Server Name: . | 2023-07-14 13:42:22.631 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-07-14 13:42:22.631 Rithmic Direct - DTC | Logon error received from server: permission denied | 2023-07-14 13:42:22.631 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-07-14 13:42:22.631 DTC Client socket (2) | CloseSocket call. | 2023-07-14 13:42:22.631 Rithmic Direct - DTC | Disconnected from the server. | 2023-07-14 13:42:22.631 Rithmic Direct - DTC | Data feed disconnected. Will reconnect in 2 seconds. | 2023-07-14 13:42:22.631 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-14 13:42:22.632 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-14 13:42:22.811 DTC Client socket (2) | Closed. | 2023-07-14 13:42:22.812 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-14 13:42:24.636 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50529 | 2023-07-14 13:42:24.636 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-07-14 13:42:24.637 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-14 13:42:24.637 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-07-14 13:42:24.637 Rithmic Direct - DTC | Network connection to server complete. | 2023-07-14 13:42:24.808 Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-14 13:42:24.808 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-14 13:42:24.808 Rithmic Direct - DTC | Sending logon request message. | 2023-07-14 13:42:24.808 Rithmic Direct - DTC | Received logon response. | 2023-07-14 13:42:25.332 Rithmic Direct - DTC | Server Name: . | 2023-07-14 13:42:25.332 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-07-14 13:42:25.332 Rithmic Direct - DTC | Logon error received from server: permission denied | 2023-07-14 13:42:25.332 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-07-14 13:42:25.332 DTC Client socket (2) | CloseSocket call. | 2023-07-14 13:42:25.332 Rithmic Direct - DTC | Disconnected from the server. | 2023-07-14 13:42:25.332 Rithmic Direct - DTC | Data feed disconnected. Will reconnect in 2 seconds. | 2023-07-14 13:42:25.332 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-14 13:42:25.332 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-14 13:42:25.503 DTC Client socket (2) | Closed. | 2023-07-14 13:42:25.504 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-14 13:42:27.327 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50529 | 2023-07-14 13:42:27.327 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-07-14 13:42:27.328 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-14 13:42:27.329 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-07-14 13:42:27.329 Rithmic Direct - DTC | Network connection to server complete. | 2023-07-14 13:42:27.504 Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-14 13:42:27.504 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-14 13:42:27.504 Rithmic Direct - DTC | Sending logon request message. | 2023-07-14 13:42:27.504 Rithmic Direct - DTC | Received logon response. | 2023-07-14 13:42:28.023 Rithmic Direct - DTC | Server Name: . | 2023-07-14 13:42:28.023 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-07-14 13:42:28.023 Rithmic Direct - DTC | Logon error received from server: permission denied | 2023-07-14 13:42:28.023 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-07-14 13:42:28.023 DTC Client socket (2) | CloseSocket call. | 2023-07-14 13:42:28.024 Rithmic Direct - DTC | Disconnected from the server. | 2023-07-14 13:42:28.024 Rithmic Direct - DTC | Data feed disconnected. Will reconnect in 2 seconds. | 2023-07-14 13:42:28.024 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-14 13:42:28.024 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-14 13:42:28.198 DTC Client socket (2) | Closed. | 2023-07-14 13:42:28.198 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-14 13:42:30.037 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50529 | 2023-07-14 13:42:30.037 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-07-14 13:42:30.038 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-14 13:42:30.038 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-07-14 13:42:30.038 Rithmic Direct - DTC | Network connection to server complete. | 2023-07-14 13:42:30.208 Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-14 13:42:30.208 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-14 13:42:30.208 Rithmic Direct - DTC | Sending logon request message. | 2023-07-14 13:42:30.208 Rithmic Direct - DTC | Received logon response. | 2023-07-14 13:42:30.727 Rithmic Direct - DTC | Server Name: . | 2023-07-14 13:42:30.727 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-07-14 13:42:30.727 Rithmic Direct - DTC | Logon error received from server: permission denied | 2023-07-14 13:42:30.727 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-07-14 13:42:30.727 DTC Client socket (2) | CloseSocket call. | 2023-07-14 13:42:30.727 Rithmic Direct - DTC | Disconnected from the server. | 2023-07-14 13:42:30.727 Rithmic Direct - DTC | Data feed disconnected. Will reconnect in 2 seconds. | 2023-07-14 13:42:30.727 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-14 13:42:30.728 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-14 13:42:30.903 DTC Client socket (2) | Closed. | 2023-07-14 13:42:30.903 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-14 13:42:32.741 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50529 | 2023-07-14 13:42:32.741 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-07-14 13:42:32.742 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-14 13:42:32.742 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-07-14 13:42:32.742 Rithmic Direct - DTC | Network connection to server complete. | 2023-07-14 13:42:32.911 Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-14 13:42:32.911 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-14 13:42:32.911 Rithmic Direct - DTC | Sending logon request message. | 2023-07-14 13:42:32.911 Rithmic Direct - DTC | Received logon response. | 2023-07-14 13:42:33.425 Rithmic Direct - DTC | Server Name: . | 2023-07-14 13:42:33.425 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-07-14 13:42:33.425 Rithmic Direct - DTC | Logon error received from server: permission denied | 2023-07-14 13:42:33.425 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-07-14 13:42:33.425 DTC Client socket (2) | CloseSocket call. | 2023-07-14 13:42:33.425 Rithmic Direct - DTC | Disconnected from the server. | 2023-07-14 13:42:33.425 Rithmic Direct - DTC | Data feed disconnected. Will reconnect in 2 seconds. | 2023-07-14 13:42:33.425 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-14 13:42:33.426 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-14 13:42:33.601 DTC Client socket (2) | Closed. | 2023-07-14 13:42:33.601 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-14 13:42:35.411 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50529 | 2023-07-14 13:42:35.411 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-07-14 13:42:35.411 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-14 13:42:35.412 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-07-14 13:42:35.412 Rithmic Direct - DTC | Network connection to server complete. | 2023-07-14 13:42:35.593 Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-14 13:42:35.593 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-14 13:42:35.593 Rithmic Direct - DTC | Sending logon request message. | 2023-07-14 13:42:35.593 Rithmic Direct - DTC | Received logon response. | 2023-07-14 13:42:36.157 Rithmic Direct - DTC | Server Name: . | 2023-07-14 13:42:36.157 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-07-14 13:42:36.157 Rithmic Direct - DTC | Logon error received from server: permission denied | 2023-07-14 13:42:36.157 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-07-14 13:42:36.157 DTC Client socket (2) | CloseSocket call. | 2023-07-14 13:42:36.158 Rithmic Direct - DTC | Disconnected from the server. | 2023-07-14 13:42:36.158 Rithmic Direct - DTC | Data feed disconnected. Will reconnect in 2 seconds. | 2023-07-14 13:42:36.158 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-14 13:42:36.158 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-14 13:42:36.335 DTC Client socket (2) | Closed. | 2023-07-14 13:42:36.335 Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-14 13:42:38.156 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50529 | 2023-07-14 13:42:38.156 DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-07-14 13:42:38.335 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-14 13:42:38.336 DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-07-14 13:42:38.336 Rithmic Direct - DTC | Network connection to server complete. | 2023-07-14 13:42:38.518 Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-14 13:42:38.518 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-14 13:42:38.518 Rithmic Direct - DTC | Sending logon request message. | 2023-07-14 13:42:38.518 Rithmic Direct - DTC | Received logon response. | 2023-07-14 13:42:39.093 Rithmic Direct - DTC | Server Name: . | 2023-07-14 13:42:39.093 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-07-14 13:42:39.093 Rithmic Direct - DTC | Logon error received from server: permission denied | 2023-07-14 13:42:39.093 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-07-14 13:42:39.093 DTC Client socket (2) | CloseSocket call. | 2023-07-14 13:42:39.094 Rithmic Direct - DTC | Disconnected from the server. | 2023-07-14 13:42:39.094 Rithmic Direct - DTC | Data feed disconnected. Will reconnect in 2 seconds. | 2023-07-14 13:42:39.094 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-14 13:42:39.094 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-14 13:42:39.274 DTC Client socket (2) | Closed. | 2023-07-14 13:42:39.274 Date Time Of Last Edit: 2023-07-14 13:52:46
|
| [2023-07-14 14:23:59] |
| John - SC Support - Posts: 36343 |
|
You are getting a Rithmic permission denied error: Rithmic Direct - DTC | Logon error received from server: permission denied | 2023-07-14 13:42:17.103
Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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