Support Board
Date/Time: Wed, 27 Nov 2024 17:51:51 +0000
Stock order position not syncing across charts with the same symbol
View Count: 356
| [2023-07-09 23:01:02] |
| User8135477 - Posts: 115 |
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When I place an order entry for a stock in one chart, and I have the same stock chart in a different window but with the same symbol, it does not show up, even if it is kept to the same time frame. Every other setting is kept the same. Is there a way to fix this? I do not have this problem with futures or forex.
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| [2023-07-10 14:24:59] |
| John - SC Support - Posts: 36329 |
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Refer to Step #3 of the following: Chart Trading and the Chart DOM: Enabling Display of Orders and Trade Position, and Configuration of Orders and Trade Position Display With regards to the symbol, if you are using a "Trade and Current Quote Symbol", then the other chart needs to have its symbol set to the "Trade and Current Quote Symbol" or needs to have the same setup as the trading chart with the main symbol and Trade and Current Quote Symbol set the same. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-14 02:47:32] |
| User8135477 - Posts: 115 |
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When I make the suggested change, I can see my attached order, but not my current position order. On a related note, I recently noticed that my futures order position is showing an INCORRECT position order on the chart (but the attached orders are still in their correct places). I never had this issue with futures order until I recently updated to the latest version (2517). I was previously using version 2455. Please let me know what to do next. |
| [2023-07-14 13:54:48] |
| John - SC Support - Posts: 36329 |
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What kind of order are you entering?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-17 18:09:15] |
| User8135477 - Posts: 115 |
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Bracket orders (Stop Loss, Entry, Target). The problem seems to happen if I exit the program before the order gets filled, and then log back in later once the position has already been filled and is active.
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| [2023-07-17 19:26:56] |
| User8135477 - Posts: 115 |
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I installed the previous version (2455) and the problem seems to be fixed. Please look into this and see why the newer versions have this problem.
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