Support Board
Date/Time: Wed, 27 Nov 2024 19:30:04 +0000
Delete Evaluation Account
View Count: 230
| [2023-07-06 20:24:37] |
| cjb111 - Posts: 12 |
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I just started an Apex account but have decided to cancel it and switch to a different Evaluation prop firm. Can you permanently remove APEX-73102-01 from my Trading window? I tried deleting myself by following the steps in the attached document. However, when I got to the step where I select Trade Account monitor then highlight the account and select Manage tab, it will not allow me to select any options in this tab they are all grayed out. Thank you for your help CJ Byers |
Attachment Deleted. Private File |
| [2023-07-06 20:50:42] |
| John - SC Support - Posts: 36341 |
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The instructions you were referencing were to delete a Trade Account that is part of our Simulated Futures Trading Service. In order to remove an external account (not a Sierra Chart related account) from an installation of Sierra Chart, you have to do the following: 1) No longer connect to that account. If you are using a login that still has the account information, then that account will show up as a valid account in your list of available trading accounts. 2) Remove all the data related to that account from your "Trade Activity Log". Refer to the following: Trade Activity Log: Clearing Trade Activity Data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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