Support Board
Date/Time: Wed, 27 Nov 2024 00:34:00 +0000
Market data IB
View Count: 1002
| [2014-07-04 15:52:29] |
| User22153 - Posts: 46 |
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Hello Support, I am getting a problem loading futures charts that are not listed on sierra charts for Interactive Brokers. The following says for this symbol: Message from IB: Historical Market Data Service error messages:HMDS query returned no data: AJU4@GLOBEX Trades.IB Error Code 162. Request ID: 73. Symbols that are listed load fine. Just seems to be a problem with symbols that are not listed but you can trade through IB TWS. Any solutions? Thanks |
| [2014-07-04 20:04:51] |
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This means there was no data returned from the IB server for the day being downloaded. If you do not get any data for the most recent days, then this would indicate either you got a "pacing violation" or the market is not traded. Refer to the information here about pacing violations: https://www.sierrachart.com/index.php?page=doc/IB.php#PacingViolations Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-07-07 06:40:35] |
| User22153 - Posts: 46 |
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but it doesn't say pacing violations?? Plus, the markets are traded on TWS. For example AJY-201409-GLOBEX (AUS.JPY) Any other ideas? |
| [2014-07-07 07:49:43] |
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We need to see the entire Message Log. Open the message log with Window >> Show/Hide Message Log. Press the Clear Log button. Go to the chart and select Edit >> Delete All Data and Download. After the download completes, post the entire copy here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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