Support Board
Date/Time: Wed, 27 Nov 2024 19:47:29 +0000
I can't reactivate Teton+Denali when I click on Activate Service
View Count: 268
| [2023-07-06 08:54:42] |
| User566779 - Posts: 20 |
|
I can't reactivate Teton+Denali when I click on Activate Service 1) Message Log shows Teton and Denali heartbeat received. 2) "M" is missing on charts. 3) Dialog shows URL to reactivate. 4) I have 12.00 USD Services Surplus and Denali Exchange Data Fees is set to renew on 2023-07-29 5) From URL, I click on "Activate Services" but it takes me right back to 3) URL to Activate Services 6) ?? I click again on URL and takes me to "Activate Services" but again when I click on this link it takes me right back to 3) URL to Activate Services. What am I doing wrong? |
| [2023-07-06 09:10:30] |
| Sierra_Chart Engineering - Posts: 17198 |
|
You have active everything that you need so you are all set. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-06 15:50:47] |
| User566779 - Posts: 20 |
|
Software version: 2504 64-bit | 2023-07-06 11:43:57.840 Primary Thread ID: 2508 | 2023-07-06 11:43:57.840 Usage end date: 2023-07-28 | 2023-07-06 11:43:57.840 Enabled for: Sierra Chart Historical Data Service. | 2023-07-06 11:43:57.840 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-07-06 11:43:57.840 Enabled for: Delayed Denali Exchange Data Feed. | 2023-07-06 11:43:57.840 Enabled for exchange2: CME (Trading Account Required) | 2023-07-06 11:43:57.840 Enabled for exchange2: CBOT (Trading Account Required) | 2023-07-06 11:43:57.840 Enabled for exchange2: COMEX (Trading Account Required) | 2023-07-06 11:43:57.840 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-07-06 11:43:57.840 Enabled for exchange2: fairx_exchange.data | 2023-07-06 11:43:57.840 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-07-06 11:43:57.840 Current selected Data/Trading service: Teton CME Order Routing | 2023-07-06 11:43:57.840 Custom symbol settings values: enabled | 2023-07-06 11:43:57.840 Chart Update Interval: 500 | 2023-07-06 11:43:57.840 Intraday Data Storage Time Unit: 0 | 2023-07-06 11:43:57.840 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-07-06 11:43:57.840 2023-07-06 15:43:57 Local computer time in UTC | 2023-07-06 11:43:57.840 2023-07-06 11:43:57 Local computer time in SC Time Zone | 2023-07-06 11:43:57.840 2023-07-06 13:20:08 Server time in UTC | 2023-07-06 11:43:57.840 Local computer UTC time and Server UTC time difference: 9 seconds. | 2023-07-06 11:43:57.840 Notice: Your computer's clock is off by 9 seconds. For help with this, press the 'Send for Analysis' button. | 2023-07-06 11:43:57.840 Program path: C:\SierraChart\ | 2023-07-06 11:43:57.840 Data Files path: C:\SierraChart\Data\ | 2023-07-06 11:43:57.840 OS Version Number: 6.1 | 2023-07-06 11:43:57.840 Locale Setting: C | 2023-07-06 11:43:57.840 DLLs: UserContributedStudies_64.dll | 2023-07-06 11:43:57.840 Allowed protected custom studies: | 2023-07-06 11:43:57.840 Crash reporter started: true | 2023-07-06 11:43:57.840 Teton CME Order Routing | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=10, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-9.4 seconds, DataCompRatio=0.00, UncompressedBytes=43503, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 | 2023-07-06 11:44:06.750 Denali Data Feed | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=392, ActualMessageDelay=-9.2 seconds, DataCompRatio=3.52, UncompressedBytes=200814542, CompressionTime=1.558505(secs), NumCompressions=60653, Source=10.10.20.123 | 2023-07-06 11:44:10.430 Teton CME Order Routing | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=10, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-9.4 seconds, DataCompRatio=0.00, UncompressedBytes=43594, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 | 2023-07-06 11:44:26.758 Denali Data Feed | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=2, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=898, ActualMessageDelay=-9.2 seconds, DataCompRatio=3.52, UncompressedBytes=201113624, CompressionTime=1.561429(secs), NumCompressions=60783, Source=10.10.20.123 | 2023-07-06 11:44:30.448 Teton CME Order Routing | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=10, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-9.4 seconds, DataCompRatio=0.00, UncompressedBytes=43685, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 | 2023-07-06 11:44:46.749 File >> Disconnect selected. | 2023-07-06 11:44:47.189 Teton CME Order Routing | Waiting for socket receive thread to end | 2023-07-06 11:44:47.189 DTC Client socket (1) | CloseSocket call. | 2023-07-06 11:44:47.199 DTC Client socket (1) | Max send buffers used during socket life: 3 | 2023-07-06 11:44:47.199 DTC Client socket (1) | Max send buffer size during socket life: 329 | 2023-07-06 11:44:47.199 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-06 11:44:47.199 Denali Data Feed | Waiting for socket receive thread to end | 2023-07-06 11:44:47.199 DTC Client socket (2) | CloseSocket call. | 2023-07-06 11:44:47.199 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-06 11:44:47.199 Denali Data Feed | Disconnected from the server. | 2023-07-06 11:44:47.199 Teton CME Order Routing | Disconnected. | 2023-07-06 11:44:47.199 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-06 11:44:47.419 DTC Client socket (1) | Closed. | 2023-07-06 11:44:47.419 Teton CME Order Routing | Firm: IronBeam | 2023-07-06 11:44:56.679 Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 | 2023-07-06 11:44:56.679 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-07-06 11:44:56.759 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-07-06 11:44:56.759 DTC Client socket (1) | Connecting to IP: 208.185.224.130. | 2023-07-06 11:44:56.759 Teton CME Order Routing | Network connection to server complete. | 2023-07-06 11:44:56.969 Teton CME Order Routing | Starting socket receive thread. | 2023-07-06 11:44:56.969 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2023-07-06 11:44:56.969 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2023-07-06 11:44:57.609 Teton CME Order Routing | Sending logon request message. | 2023-07-06 11:44:57.609 Teton CME Order Routing | Received logon response. | 2023-07-06 11:44:58.309 Teton CME Order Routing | Server Name: SC DTC Server. Build=45138. | 2023-07-06 11:44:58.309 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2023-07-06 11:44:58.309 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2023-07-06 11:44:58.309 Teton CME Order Routing | Trading is supported. | 2023-07-06 11:44:58.309 Teton CME Order Routing | Order cancel and replace is supported. | 2023-07-06 11:44:58.309 Teton CME Order Routing | OCO Orders supported. | 2023-07-06 11:44:58.309 Teton CME Order Routing | Bracket Orders supported. | 2023-07-06 11:44:58.309 Teton CME Order Routing | Connected to server complete. | 2023-07-06 11:44:58.309 Triggering next historical data download in queue. | 2023-07-06 11:44:58.309 Triggering next historical data download in queue. | 2023-07-06 11:44:58.309 Triggering next historical data download in queue. | 2023-07-06 11:44:58.309 Triggering next historical data download in queue. | 2023-07-06 11:44:58.309 Updated verified funded futures trading account ending date to: 2023-08-05 15:44:58 | 2023-07-06 11:44:58.309 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2023-07-06 11:44:58.309 No download requests in the queue to start downloads for. | 2023-07-06 11:44:58.309 No download requests in the queue to start downloads for. | 2023-07-06 11:44:58.309 No download requests in the queue to start downloads for. | 2023-07-06 11:44:58.309 No download requests in the queue to start downloads for. | 2023-07-06 11:44:58.309 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2023-06-30 20:00:39.933896 | 2023-07-06 11:44:58.309 Updated verified funded futures trading account ending date to: 2023-08-05 15:44:58 | 2023-07-06 11:44:58.519 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=23062091 | 2023-07-06 11:44:58.529 Teton CME Order Routing | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=0, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-9.4 seconds, DataCompRatio=0.00, UncompressedBytes=3810, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 | 2023-07-06 11:45:17.809 Teton CME Order Routing | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-9.4 seconds, DataCompRatio=0.00, UncompressedBytes=3901, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 | 2023-07-06 11:45:37.819 Teton CME Order Routing | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-9.4 seconds, DataCompRatio=0.00, UncompressedBytes=3992, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 | 2023-07-06 11:45:57.839 Teton CME Order Routing | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-9.4 seconds, DataCompRatio=0.00, UncompressedBytes=4083, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 | 2023-07-06 11:46:17.849 Teton CME Order Routing | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-9.4 seconds, DataCompRatio=0.00, UncompressedBytes=4174, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 | 2023-07-06 11:46:37.859 DTC Client socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-07-06 11:46:53.219 DTC Client socket (2) | Closed. | 2023-07-06 11:46:53.219 Teton CME Order Routing | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=18, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-9.4 seconds, DataCompRatio=0.00, UncompressedBytes=4265, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 | 2023-07-06 11:46:57.849 Teton CME Order Routing | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=17, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-9.4 seconds, DataCompRatio=0.00, UncompressedBytes=4356, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 | 2023-07-06 11:47:17.849 DTC Client socket (2) | Deleting network socket now after delay. | 2023-07-06 11:47:23.219 Teton CME Order Routing | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=17, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-9.4 seconds, DataCompRatio=0.00, UncompressedBytes=4447, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 | 2023-07-06 11:47:37.859 Teton CME Order Routing | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=17, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-9.4 seconds, DataCompRatio=0.00, UncompressedBytes=4538, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 | 2023-07-06 11:47:57.859 Teton CME Order Routing | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=16, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-9.4 seconds, DataCompRatio=0.00, UncompressedBytes=4629, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 | 2023-07-06 11:48:17.859 Teton CME Order Routing | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=16, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-9.4 seconds, DataCompRatio=0.00, UncompressedBytes=4720, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 | 2023-07-06 11:48:37.859 Teton CME Order Routing | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=15, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-9.4 seconds, DataCompRatio=0.00, UncompressedBytes=4811, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 | 2023-07-06 11:48:57.859 Teton CME Order Routing | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=15, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-9.4 seconds, DataCompRatio=0.00, UncompressedBytes=4902, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 | 2023-07-06 11:49:17.879 Teton CME Order Routing | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=15, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-9.4 seconds, DataCompRatio=0.00, UncompressedBytes=4993, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 | 2023-07-06 11:49:37.879 Teton CME Order Routing | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=15, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=-9.4 seconds, DataCompRatio=0.00, UncompressedBytes=5084, CompressionTime=0.000000(secs), NumCompressions=0, Source=208.185.224.130 | 2023-07-06 11:49:57.879 |
| [2023-07-06 16:49:46] |
| User566779 - Posts: 20 |
|
CME(M) has now appeared on my charts
|
| [2023-07-06 17:28:10] |
| John - SC Support - Posts: 36344 |
|
We do not understand why you would have "CME (M)" on your chart? "CME" is not a valid symbol, is the name of the exchange. Please try opening a chart for the symbol ES by selecting "File >> Find Symbol" and then opening the section for the CME Exchange and finding the ES within this section, opening that up and selecting the U contract for this year. Given that you are setup for the Teton Order Routing, your symbol should be ESU23_FUT_CME. Let us know if you have any issues with this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-06 18:05:28] |
| User566779 - Posts: 20 |
|
Doesn't the [M]show Denali is connected? I was disconnected but now the M has appeared. ESU23_FUT_CME[M]1 MIN E-MINI S&P 500 FUTURES "Press OK. Then head over to 'File >>> Connect to Data Feed' on the menu to connect to data feed and trading servers. There should be a symbol [M] next to the chart symbol that shows Denali data feed is working correctly." |
 (M) Denali.png / V - Attached On 2023-07-06 17:56:38 UTC - Size: 10.65 KB - 78 views Attachment Deleted. |
| [2023-07-06 18:42:23] |
| John - SC Support - Posts: 36344 |
|
Yes, the [M] shows that you are getting the data from us. When you stated "CME[M]" it did not make any sense, but now that we see the image we understand what you are trying to say. We assume that everything is fine for you at this time. If you are still having an issue then let us know the specifics of what it is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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