Support Board
Date/Time: Wed, 27 Nov 2024 22:35:49 +0000
Duplicate Orders Sent
View Count: 325
| [2023-06-26 19:51:05] |
| WhatNowGoodFriend - Posts: 2 |
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Hello, 1) I'm using SC with Teton order routing to broker (Edge Clear / Philip Capital) to place discretionary, non-automated trades. 2) I use buttons on the control bar to place stop order trades. 3) On 3-4 occasions over the past month. The system has doubled my order (sent an order for 4 contracts instead of 2, or 2 contracts instead of 1). Since I do not expect this (probably happens 1-2% of the time), I usually do not see it in time to cancel before it gets filled. 4) This has happened both in the SIM as well as with live trading. 5) There does not appear to be anything wrong with my mouse or click settings, and videos of my trades show the button only clicked once. 6) Today I searched the Trade Activity Log for the most recent time this happened live and it shows separate "user order entries" at: 2023-06-14 11:29:56.402468 and 2023-06-14 11:29:56.495624... so two orders placed 0.09 of a second apart. Any ideas? |
| [2023-06-27 10:34:09] |
| Sierra_Chart Engineering - Posts: 17198 |
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5. This cannot be true. There would have to be 2 user input events triggering the action. This is confirmed by 6. 6. Clearly, there are 2 user input events triggering the order action. Also refer to: What is Sierra Chart Working On | Post: 350555 We recommend enabling order confirmations: Basic Trading and the Trade Window: Main/C >> Menu >> Order Confirmations (chart specific) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-27 10:36:07
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