Support Board
Date/Time: Wed, 27 Nov 2024 22:48:31 +0000
Need help: Login to new Futures account with AMP futures/Rithmic
View Count: 599
| [2023-06-22 23:45:29] |
| User283714 - Posts: 3 |
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Dear Support agent, I have a subscription to SC all Data Services and I trade mostly stocks But to get Real Time futures data I thought I needed an live futures account, so I opened one up with AMP futures using Rithmic data and I just received my confirmed sign on and signed the agreements and funded it. But I cannot connect to my live trading account... I get an error message Rithmic DTC log on error received from server : permission denied 1. I set it to Rithmic Direct - DTA trading 2. I set server to Rithmic Papper trading Chicago Area - Aggregate I put in my user id and password for the 3 sections but still get this error. How do I sign into my live account the trade desk at AMP futures says the backend is set up and the help desk said they did there part and I should contact SC to advise me how to connect. Please help as I need the live futures data to help watch the correlation to the stock movements. Thankyou, https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=82650 |
| [2023-06-23 09:46:06] |
| Sierra_Chart Engineering - Posts: 17198 |
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We really do not recommend this solution at all. We recommend what is documented here and using Stage 5: Easy Solution to CME Funded Trading Account Requirement By using this solution, you do not even have to connect once a month to verify your funded account. It happens automatically. We cannot help you at all with Rithmic. Refer to: Rithmic Trading Platform Service: Permission Denied Resolution Procedure You really are making things hard on yourself, using Rithmic. Really you are. Cancel Rithmic and close the account with AMP and use the easy solution we recommend above with Stage 5. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-23 09:47:00
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