Support Board
Date/Time: Thu, 28 Nov 2024 01:49:01 +0000
[Programming Help] - Sierra not calculating profits correctly
View Count: 373
| [2023-06-08 17:06:07] |
| User725605 - Posts: 60 |
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Hello. I am appealing to Engineering with this as I think it a serious issue and not fitting for user discussion. I have notice of late that Sierra whether in real time or SIM is NOT calculating profits correctly. Today I was trading in real time and had two clear and clean points profit in the ES and Sierra only calculated and showed a one hundred dollar profit in my Trade console and my trade balance window. This was a FOUR point trade so, it should have shown as a two hundred dollar profit. Today I did pay attention... but I have suspected that something was amiss for a few days now. If I put the Chart Calc tool on it also reads incorrectly. I am out money today. Please advise. |
| [2023-06-08 21:43:03] |
| Sierra_Chart Engineering - Posts: 17199 |
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and Sierra only calculated and showed a one hundred Attach a screenshot, of where you are seeing this so we can understand what the issue could be.dollar profit in my Trade console and my trade balance window. Instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-09 12:19:08] |
| User725605 - Posts: 60 |
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As per your request find three screenshots attached explaining this very confusing issue. Screenshot no. 1 I had to leave a couple of studies like moving averages on to show this issue. This shot shows the miscalculations of profits in the chart calc tool. The very same error showed up in my Trade console and regrettably in my profits in the Trade log. I discussed this with my broker AMP and they informed me that they no longer support Sierra at your request... this is a separate disturbing development. In screenshot two with all of my studies removed the chart calcs are correct. I do not know if this would show correctly as well in my trade profits and logs. I will look today after a couple of trades to see if this is the case. I would think that existing studies should not affect profits and chart calculations for point values. Screenshot no. 3 shows my trade log from yesterday on several trades and the time stamps are all the same. This is also incorrect information being displayed.
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| [2023-06-09 12:21:09] |
| User725605 - Posts: 60 |
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RE: my last message. When I click "ADD/EDIT ATTACHED FILES," all that comes up is a blank window. I am not able to attach. Any other suggestions would be appreciated. Perhaps I can send the attachments in a regular email if that is possible. Please advise.
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| [2023-06-09 13:27:54] |
| Sierra_Chart Engineering - Posts: 17199 |
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Try the attachments again. Follow the instructions here to attach a file: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Make sure the Currency Value Per Tick on the chart or Trading DOM you are trading from is correct. Refer to: Chart Settings: Currency Value Per Tick (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-09 13:28:18
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| [2023-06-09 16:38:14] |
| User725605 - Posts: 60 |
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File attached
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 1... INCORRECT.jpg / V - Attached On 2023-06-09 16:37:13 UTC - Size: 252.79 KB - 82 views 2... CORRECT NO STUDIES.png / V - Attached On 2023-06-09 16:37:25 UTC - Size: 54.38 KB - 81 views 3. FILL TMES ALL MESSED UP.jpg / V - Attached On 2023-06-09 16:37:35 UTC - Size: 225.64 KB - 74 views |
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