Support Board
Date/Time: Thu, 28 Nov 2024 03:44:19 +0000
Sierra Chart not connecting when using a mifi cellular 5G connection
View Count: 286
| [2023-06-01 16:56:19] |
| User719512 - Posts: 267 |
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The regular broadband to my house is currently not working, and I connected my computer to a T-Mobile 5G mifi hotspot. Websites work, TD Ameritrade thinkorswim works, but Sierra refuses to connect giving the errors like below: CQG WebAPI | Connecting to server api.cqg.com | 2023-06-01 09:56:38.111 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-06-01 09:56:38.111 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2023-06-01 09:56:38.154 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2023-06-01 09:56:38.154 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.17. | 2023-06-01 09:56:38.154 CQG WebSocket socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-06-01 09:56:59.207 * CQG WebSocket socket (1) | CloseSocket call. | 2023-06-01 09:56:59.207 CQG WebSocket | WebSocket closed. | 2023-06-01 09:56:59.207 CQG WebAPI | WebSocket closed. | 2023-06-01 09:56:59.207 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-06-01 09:56:59.207 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-06-01 09:56:59.207 CQG WebSocket socket (1) | Closed. | 2023-06-01 09:56:59.207 CQG WebSocket socket (0) | CloseSocket call. | 2023-06-01 09:56:59.225 CQG WebAPI | Disconnected. | 2023-06-01 09:56:59.225 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-06-01 09:56:59.225 Is there some setting I can set for Sierra to work with my 5G connection till my regular broadband is working again (need the cable replaced between box and house). Date Time Of Last Edit: 2023-06-01 16:57:50
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| [2023-06-01 20:49:23] |
| John - SC Support - Posts: 36350 |
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The problem is that the system is unable to connect to CQG. As to why there would be a difference in that connection with your Internet providers. Try rebooting your computer and see if that resolves the issue. Otherwise, you would have to ask T-Mobile as to why there is an issue connecting to 208.48.16.17. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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