Support Board
Date/Time: Thu, 28 Nov 2024 05:38:17 +0000
TPO Volume profile
View Count: 280
| [2023-05-23 20:17:26] |
| User314484 - Posts: 9 |
|
Dear support, I cannot access the TPO Volume profile. I receive a message saying that the plan I choose doesn't not allow me to view the profile. Could you please tell me if I need a better Plan, and if yes, which one ? I have also noticed that I cannot SIM trade. Is this due to the plan I am currently having? Thanks a lot. Regards William. |
| [2023-05-23 21:44:52] |
| John - SC Support - Posts: 36350 |
|
The issue with the TPO Profile is that you are on the "Base Standard" package (package 3). You need to be on one of the "Advanced" packages in order to be able to use the TPO. Refer to the information at the following link regarding the packages: Description of Service Packages and Pricing: Packages To change your package, follow these instructions: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. With regards to Sim trading, are you using the built in Simulation Mode, or are you using the Simulated Futures Trading Service? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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