Support Board
Date/Time: Mon, 21 Apr 2025 13:11:43 +0000
cant conect to new data services
View Count: 402
| [2023-05-15 20:39:08] |
| User956873 - Posts: 23 |
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ive just upgraded to services package 11 but for some reason it wont connect to the data
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| [2023-05-15 21:13:46] |
| Sierra_Chart Engineering - Posts: 19285 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-05-16 07:25:29] |
| User956873 - Posts: 23 |
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i have just sent the error code log by the button send for analysis
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| [2023-05-16 10:22:30] |
| Sierra_Chart Engineering - Posts: 19285 |
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This is the issue: CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2023-05-16 03:15:28.623 Refer to 5 here: CQG Trading Platform Service: Common Error Messages ---- To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-16 10:22:54
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| [2023-05-16 10:38:03] |
| User956873 - Posts: 23 |
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ive sent you a new error message
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| [2023-05-16 12:11:46] |
| Sierra_Chart Engineering - Posts: 19285 |
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At this point contact your broker for help. We have no control over these and cannot help: CQG WebAPI | Sending market data logon message. | 2023-05-16 06:34:04.391
CQG WebAPI | Logon unsuccessful. Server message: Too many failed logon attempts. Contact your FCM. | 2023-05-16 06:34:04.687 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-03 15:22:41] |
| User956873 - Posts: 23 |
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my data feed not working again
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| [2025-03-03 17:33:38] |
| John - SC Support - Posts: 39362 |
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The exchange(s) you had active did not renew on March 1, 2025, due to insufficient funds in your account at that time. You can re-activate the exchange(s) at the following link: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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