Support Board
Date/Time: Wed, 27 Nov 2024 16:47:16 +0000
complaint
View Count: 401
| [2023-04-11 16:49:04] |
| Kenneth Walker - Posts: 11 |
|
Hi i have written to you 3 times regarding an issue I am having with Playback and am continuingly being ignored I would appreciate at least something back from you since I am paying for the software. I would expect your Support to be just as excellent as your software This is disappointing K Walker |
| [2023-04-11 17:59:51] |
| John - SC Support - Posts: 36322 |
|
Just so you are aware, we only see this single Support Board post from your account. We do see an Account Support Ticket that was opened, in which you were informed to post to this Support Board, as the Account Support Tickets are for Account Related Issues. This is what was in the Account Support Ticket: Hi
I am at present using the SC playback to practice my trades on In the insert, you will see that the Market Order chart and the VWAP chart are synchronized (sometimes there is latency). However, the Footprint and the DOM are nowhere near the prices shown on the the VWAP and Market Order charts. My computer is not an issue as it has a good processor and I'm using 8 gig of RAM which is more than adequate. My wifi is fine between 50 - 100 MBPS so I believe the issue is not at my end I have tried slowing down the playback, using less charts, even cancelled out any programmes running on my compute, anything to try to speed the lag up but have not succeeded Any advice would be appreciated as I'm at a crucial juncture on my trading course and as it is at present I cannot use playback to practice my trading Make sure you turn off the option for Skip Empty Periods. Refer to the following: Replaying Charts: Preventing Loss of Synchronization Between Different Charts During Replay For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-04 17:39:48] |
| Kenneth Walker - Posts: 11 |
|
Hello I am still having issues with playback and synchronization I am using a core i3 intel processor and running Windows 10 - could this be the issue? As When running in real time I never have an issue I can only assume its an issue with Sierra chart As shown in insert only the VWAP and the Market profile are synchronized. The DOM, Footprint and the candlestick chart all show different prices Please advise K Walker |
 Screenshot (202).png / V - Attached On 2023-07-04 17:38:27 UTC - Size: 156.18 KB - 71 views |
| [2023-07-05 01:20:26] |
| User303857 - Posts: 74 |
|
Additionally, all of the charts being replayed must use the same Session Times and associated settings. This is mandatory. And all the charts being replayed must have loaded into their charts, all of the data during the time range being replayed. This is mandatory. To load more or less data, refer to the Data Limiting tab of the Chart Settings window. When a period of time is encountered in a chart where there is no trading, to quickly skip past it, increase the Replay Speed to a significantly higher setting or Jump Forward. |
| [2023-07-05 04:42:56] |
| Sawtooth - Posts: 4120 |
|
Also: - Check 'Start Paused' so that all charts have their data loaded before you click Play. - And read thru this to understand multi-chart synchronization during Replay: Replaying Charts: Automatic Skipping of Periods Where There Is No Trading and Synchronization |
| [2023-07-17 20:07:48] |
| Sierra_Chart Engineering - Posts: 17195 |
|
Follow the instructions here: Replaying Charts: Preventing Loss of Synchronization Between Different Charts During Replay And when involving a trading DOM in the replay, follow the instructions here: Replaying Charts: Replaying Trade DOM Windows Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: