Support Board
Date/Time: Thu, 28 Nov 2024 19:45:47 +0000
Charts Not Updating
View Count: 327
| [2023-04-02 23:14:40] |
| User940772 - Posts: 74 |
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I dropped my Denali feed at the end of March and started using Rithmic. To make sure there wouldn't be any problems with the change I have used Rithmic for the past two weeks without issue. However when I started Sierra this evening I found that none of my charts were updating even though I am clearly connected to Rithmic. I actually new there was a problem right away because as soon as I opened a Chartbook I got the message that Historical Download was skipped. I have tried restarting the program, restarting PC, installing the previous release, and installing the pre-release without any effect at all. I'm at a loss at this point and obviously could use some help. Thanks |
| [2023-04-03 02:23:56] |
| Sierra_Chart Engineering - Posts: 17206 |
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Activate the exchange that you need here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed You really do not want to use the Rithmic data feed. You are only going to have issues. You just need to pay a small exchange fee. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-03 02:24:42
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| [2023-04-03 11:12:11] |
| User940772 - Posts: 74 |
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I have to admit I'm really confused at this point. Why do I need to activate exchanges when I'm not using Denali anymore? Another issue seems to be that when I try to go to my Account Control Panel I consistently get a error 404 message. At that point I am instructed to fill out a Account Support Ticket. Again, I tested Rithmic for 2 weeks without issue and appear to be connected to Ritmic now but nothing is updating.
Date Time Of Last Edit: 2023-04-03 11:26:10
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| [2023-04-03 11:17:38] |
| Sierra_Chart Engineering - Posts: 17206 |
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This will be solved in the next release: Another issue seems to be that when I try to go to my Account Control Panel I consistently get a error 404 message.
Why do I need to activate exchanges when I'm not using Denali anymore? Refer to:Rithmic Trading Platform Service: Rithmic Market Data and Support Policy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-04-03 11:29:27] |
| User940772 - Posts: 74 |
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Okay, now I understand. Not a problem, thanks.
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