Support Board
Date/Time: Thu, 28 Nov 2024 21:37:52 +0000
difficulties to connect
View Count: 384
| [2023-03-28 20:10:34] |
| User918304 - Posts: 16 |
|
Hello I have just activated the emergency connection but I cannot connect can you help me THANKS greetings |
| [2023-03-28 20:10:45] |
| Sierra_Chart Engineering - Posts: 17206 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-28 21:25:50] |
| User918304 - Posts: 16 |
|
Hello I have just activated the emergency connection but I cannot connect can you help me THANKS greetings |
| [2023-03-29 14:50:27] |
| User918304 - Posts: 16 |
|
Hello I still can't connect, yet I activated the emergency connection and paid for the data yesterday. can you do something THANKS |
| [2023-03-29 15:50:16] |
| Sierra_Chart Engineering - Posts: 17206 |
|
If you are having trouble connecting to CQG we cannot help with that. Only your broker can. To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-29 15:50:23
|
| [2023-03-29 16:20:52] |
| User918304 - Posts: 16 |
|
I don't use CQG but DENALI, I subscribed yesterday, I don't understand the last time it worked well, in any case if you can't connect, I'm asking for reimbursement of the subscription I took yesterday.
|
| [2023-03-29 16:45:26] |
| Sierra_Chart Engineering - Posts: 17206 |
|
The last payment for usage time was back in January 2023. There is nothing to reimburse and your usage time ends April 2. And there absolutely are no refunds whatsoever for exchange fees and you are warned multiple times about the requirements for those. If you do not want to use CQG that is very good. However, the real time CME data has to be authorized at nonprofessional rates. Who is your broker? To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-29 16:46:43
|
| [2023-03-29 17:17:29] |
| User918304 - Posts: 16 |
|
hello I honestly don't understand what's going on and I don't know what I should do. I activated the emergency connection and I subscribed to your data, it should work. what should I do. Explain me. Greetings |
| [2023-03-29 19:21:38] |
| John - SC Support - Posts: 36350 |
|
Let's start with your trading service. Are you able to connect to it? What error/issue are you getting if you are not connecting? What is the service that you are using?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-30 13:02:50] |
| User918304 - Posts: 16 |
|
Hello everything is in order thank you for your attention greetings |
To post a message in this thread, you need to log in with your Sierra Chart account: