Support Board
Date/Time: Thu, 28 Nov 2024 22:33:48 +0000
Rithmic permission denied
View Count: 1526
| [2023-03-21 21:22:39] |
| User544928 - Posts: 5 |
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Hello I'm new to sierra chart and I have just bought a sierra chart 11 Integrated Advanced. When I try to connect to Rithmic data provider it doesn't work. the charts are all blank and it shows me a message that says permission denied. I tested the same Rithmic credentials with other platforms and it works fine but with sierra chart does not work and I don't know why ? can you help me please !
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| [2023-03-21 22:29:45] |
| John - SC Support - Posts: 36350 |
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Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-22 09:23:43] |
| User544928 - Posts: 5 |
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I tried this solution but nothing is change it. I have one more question if I buy the Denali Data feed can I use Rithmic for passing orders and Denali data feed for getting market and historical data.
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| [2023-03-22 12:57:34] |
| Sierra_Chart Engineering - Posts: 17210 |
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Did you make sure you have set the Server and Username and Password correctly in Global Settings >> Data/Trade Service Settings? Did you contact your broker for help and make sure you know exactly what those should be set to. Yes: if I buy the Denali Data feed can I use Rithmic for passing orders and Denali data feed for getting market and historical data.
This is explained here: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-22 18:03:07] |
| User544928 - Posts: 5 |
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I read a section in the page that you mention to me and it says "If you are using services like Top Step Trader, Earn 2 Trade, One Up Trader, LeeLoo, UProfit, Apex, and other trading evaluator accounts, these are not considered a Live funded trading account according to CME Group rules. You must use the Easy Solution method to authorize the CME Group real-time data." Is this means that if I get the Denali data feed I will still unable to get real time data, I'm really confused can u explain to me please what can I do in order to get real time data along side with Rithmic evaluation account ? |
| [2023-03-22 20:06:51] |
| John - SC Support - Posts: 36350 |
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It means that you would need to have another futures trading account that is funded with your own money in order to qualify for the non-professional exchange fees for the real-time CME Group data. This is a requirement of the CME Group, not us. For more information, refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you do not have an account that meets the criteria, then we recommend the solution outlined at the following link: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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