Support Board
Date/Time: Thu, 28 Nov 2024 23:52:18 +0000
Orders missing in Sierra after brief disconnection
View Count: 273
| [2023-03-17 12:23:35] |
| dvant krypto - Posts: 42 |
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I briefly lost connection while in a trade. When connection was restored, within seconds, two more limit orders filled (correctly) but these were not reflected in SC. On Rithmic they were fine. I was able to exit my trade no problem on SC but the trade activity log shows an imbalance where I shorted 2 (and not 4) but bought 4 back. Rithmic is showing the right info and my balances are fine there. I've tried reloading the chart, disconnecting and reconnecting data but to no avail. I also tried Refresh Trade Data from Service, but that didn't work. So, although my balances in Rithmic are fine, I now have unmatched orders in SC and the P/L in the trade window is negative even though I'm in profit because subsequent orders match with unmatched and the problem just exacerbates the issue. If I delete the trade activity for today, will it remove the unmatched orders? Date Time Of Last Edit: 2023-03-17 12:30:27
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| [2023-03-17 14:17:29] |
| Sierra_Chart Engineering - Posts: 17212 |
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There are missing fills. Yes you can delete the trade activity and that is one way to solve this: Trade Activity Log: Clearing Trade Activity Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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