Support Board
Date/Time: Fri, 29 Nov 2024 01:45:15 +0000
Post From: Orders missing in Sierra after brief disconnection
| [2023-03-17 12:23:35] |
| dvant krypto - Posts: 42 |
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I briefly lost connection while in a trade. When connection was restored, within seconds, two more limit orders filled (correctly) but these were not reflected in SC. On Rithmic they were fine. I was able to exit my trade no problem on SC but the trade activity log shows an imbalance where I shorted 2 (and not 4) but bought 4 back. Rithmic is showing the right info and my balances are fine there. I've tried reloading the chart, disconnecting and reconnecting data but to no avail. I also tried Refresh Trade Data from Service, but that didn't work. So, although my balances in Rithmic are fine, I now have unmatched orders in SC and the P/L in the trade window is negative even though I'm in profit because subsequent orders match with unmatched and the problem just exacerbates the issue. If I delete the trade activity for today, will it remove the unmatched orders? Date Time Of Last Edit: 2023-03-17 12:30:27
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