Support Board
Date/Time: Fri, 29 Nov 2024 00:42:25 +0000
Unable
View Count: 385
| [2023-03-14 19:29:45] |
| User313275 - Posts: 1 |
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Hi, i just opened a new topstep account using sierra chart. i've followed the steps topstep provides but i'm getting error messages still when trying opening charts. i get 'Exchange not specified Check for symbol information. and 2nd one 'Download failed, Error downloading historical intraday data for NQM23-CME. Exchange not specified. i am new to sierra chart so this could be a super easy fix but im completely lost so some help would be great, i think i have done everything in terms of paying for things. thanks A Date Time Of Last Edit: 2023-03-14 19:29:51
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| [2023-03-14 20:55:05] |
| John - SC Support - Posts: 36350 |
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Most likely it is just the wrong symbols, as you specify that one message is stating "...NQM23-CME", but Rithmic uses a period in between the symbol and the exchange, so it should be "NQM23.CME". Open your Chartbook(s) and select Edit >> Translate Symbols to Current Service. That should resolve it. Then when you need to open a new symbol, make sure you select it from the File >> Find Symbol window in order to ensure that you have the correct format. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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