Support Board
Date/Time: Fri, 29 Nov 2024 00:44:26 +0000
delayed data
View Count: 339
| [2023-03-13 17:24:02] |
| User431357 - Posts: 27 |
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acct# ac13304 why im not getting live data my charts when i click on live trade
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| [2023-03-13 20:50:54] |
| John - SC Support - Posts: 36350 |
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You are not setup to get any real-time data from us. What trading service are you connecting to? And what are the exchanges for which you want real-time data? Be sure you read through the following section regarding The CME Group data: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-14 18:49:05] |
| User431357 - Posts: 27 |
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i believe i was set up with denali data i have the number 11 plan i really i just need the cme for now . do you have recommendation and how do I check for what I'm buying or getting billed for.
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| [2023-03-14 20:43:05] |
| John - SC Support - Posts: 36350 |
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You can view your recurring services (the services you are getting billed for) on the "Recurring Services" page. There is a link on the Main Control Panel on our website for your account, or you can select the following link to get there directly: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices You are on Package 11, but you have not activated any of the exchanges in order to get the real-time data. You can activate the exchanges for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges But, before you activate anything, we note that you have not connected to a live, funded, trading account in a few years. Keep in mind that in order to get the CME Group data at the non-professional pricing, you need to have a live, funded, futures trading account that we can verify by having you connect to the account at least once a month (if you are not staying connected at all times). Refer to the following for more information: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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