Support Board
Date/Time: Fri, 29 Nov 2024 01:50:01 +0000
Rhytmic Historical Data Feed
View Count: 214
| [2023-03-13 15:22:17] |
| User570415 - Posts: 25 |
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Kind support, I received this mail from APEX trading regarding the Rhytmic connection data feed, how can I fix it??? Thank you Hello, We received a notification from Rithmic that you have consumed too much market data according to their rules. Whatever platform you are using (as it's not ninja as ninja uses its own historical data) is using too much data and refreshing too often. You need to contact the platform to fix this before Rithmic cuts off your historical data for the rest of the week. Please see the message from Rithmic below. These are their rules not ours and there's nothing we can do to change it. Rithmic's history plant guardian has observed that your user id, APEX-6150, has requested historical market data resulting in 20285384689 bytes transmitted to your computers since Rithmic's systems most recent scheduled reboot. You are approaching your weekly allotment of historical market data Once you exhaust your allotment of data for the week your access to historical market data will suspended for the remainder of the week. |
| [2023-03-13 16:07:48] |
| Sierra_Chart Engineering - Posts: 17218 |
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Activate the exchange that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed This way you will not be using the Rithmic data any longer. And instead using data from our Denali Data Feed. Once that goes into effect after a few minutes, then re-download the data in the chart: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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