Support Board
Date/Time: Fri, 29 Nov 2024 01:35:54 +0000
The values on DOM disappear/auto refresh every couple of seconds
View Count: 401
| [2023-03-09 15:47:35] |
| Bilal15 - Posts: 8 |
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Hi , the values on my Dom vanish every few seconds. Could you kindly help me with the settings. Attaching a video to show whats going on
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Private File Attachment Deleted. Private File |
| [2023-03-09 17:23:19] |
| John - SC Support - Posts: 36350 |
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What kind of files are these, they do not have an extension, so we do not know what tool we need to open them.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-09 17:32:07] |
| Bilal15 - Posts: 8 |
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Its a video i made on iphone to show the problem i am facing . Thanks for the prompt response
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| [2023-03-09 18:53:04] |
| John - SC Support - Posts: 36350 |
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What is the symbol of that chart? Off hand, it does not look like this is anything odd, it just looks like the typical changes in the market as liquidity is used up. But, your chart update interval does look a bit slow. What is Global Settings >> General Settings >> General >> Chart Update Interval in Milliseconds set to? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-09 19:03:23] |
| Bilal15 - Posts: 8 |
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It's 6BH(gbpusd) on CME futures . The interval is set to 500 milliseconds . A trader i know is using the same chart but has regular updates and the market order sells and buys show on the charts and dont disappear
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| [2023-03-09 19:09:59] |
| Bilal15 - Posts: 8 |
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attaching the pics so you could see the difference
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 Screenshot 2023-03-09 190731.png / V - Attached On 2023-03-09 19:09:08 UTC - Size: 482.37 KB - 77 views Screenshot 2023-03-09 190742.png / V - Attached On 2023-03-09 19:09:16 UTC - Size: 94.46 KB - 83 views Attachment Deleted. |
| [2023-03-10 12:58:26] |
| Bilal15 - Posts: 8 |
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Is there anything i can do to fix it . Thanks
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| [2023-03-10 20:01:14] |
| John - SC Support - Posts: 36350 |
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We see the same separation of Bid and Ask with the 6BH23 contract. But the current front contract is the M contract, which is probably why the H contract is having these kind of separations. Change to the M contract and see if you continue to have the same issue. You might also want to change the Chart Update Interval to 300, so you see more updates. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-10 20:01:32
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| [2023-03-10 20:06:14] |
| Bilal15 - Posts: 8 |
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Could you be kind enough to tell me where to switch to the H contract and change the interval to 300 as i am very new to Sierra . Thanks
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| [2023-03-10 21:06:57] |
| John - SC Support - Posts: 36350 |
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Refer to the following for the various options to change the symbol for a chart: Changing the Symbol of a Chart Refer to the following for the Global setting for the Chart Update Interval: General Settings Window: Chart Update Interval (Global Settings >> General Settings >> General >> Update Intervals) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-11 00:11:44] |
| Bilal15 - Posts: 8 |
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Thank you . Will wait for Monday and see if anything changes. Thanks
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| [2023-03-13 07:50:38] |
| Bilal15 - Posts: 8 |
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Hope you are well . Still having the same problem . The numbers i see on my DOM screen do add up to the numbers i see on the footprint chart but they tend to vanish instantly on the DOM .
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| [2023-03-13 17:11:18] |
| John - SC Support - Posts: 36350 |
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What you are seeing is normal and correct.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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