Support Board
Date/Time: Fri, 29 Nov 2024 02:35:11 +0000
Too much delay
View Count: 348
| [2023-03-07 22:34:48] |
| User931140 - Posts: 2 |
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Hello. My service has a lot of delay and doesn't work on intraday mode. I need to spend many days in intraday mode. Please guide me.
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| [2023-03-07 22:41:14] |
| John - SC Support - Posts: 36350 |
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You are on Package 5 (Base Advanced), which means that you only have access to real-time data for FOREX, CFD, Cryptocurrencies, and Market Statistics. Any data from the CME Group, CFE, EUREX, and NASDAQ TotalView is delayed streaming data, which is 10-15 minutes behind the market (depending on exchange). If you are just getting used to Sierra Chart, then we recommend using this Delayed Streaming Data, as it acts, in all ways, the same as real-time data, but is free of cost as long as you have an active service package (or on a trial). If you feel that you need real-time data at this point, then we would need to know what are the exchanges for which you want real-time data. We can then direct you from there. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-08 18:09:32] |
| User931140 - Posts: 2 |
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I want to work on S&P 500 symbol and I want to have no delay and bring many days intraday. Which service should I buy? Can I convert this service to another service and pay the rest separately? |
| [2023-03-08 22:28:53] |
| John - SC Support - Posts: 36350 |
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You need to be on one of the Integrated Packages (Package 10, 11, and 12) in order to get the real-time data. To change your package, follow these instructions: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. ---- Keep in mind that in order to get the CME Group data at the non-professional price, you need to have a live, funded, futures trading account to which you can connect the Sierra Chart software. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you do not have an account, then we recommend the solution outlined at the following link: Easy Solution to CME Funded Trading Account Requirement Once you have the non-professional issue worked out, then you will follow the instructions at the following link to get the data: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-09 09:14:41] |
| Sierra_Chart Engineering - Posts: 17218 |
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For now use the delayed data feed: Delayed Exchange Data Feed The current symbol is ESH23-CME What futures trading/brokerage service do you use? For the reason why we ask this question, refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges (Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-03-09 09:15:02
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