Support Board
Date/Time: Fri, 29 Nov 2024 03:51:51 +0000
Need help how to activate real time data feed
View Count: 342
| [2023-03-03 05:02:25] |
| User849326 - Posts: 6 |
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Hi I have activated a services 10 for the real time data feed witch includes Denali Exchange Data Feed, but the chart is not updated on the platform it still showing delayed Need help guide how to update this on platform / chart Thank you |
| [2023-03-03 09:26:29] |
| Sierra_Chart Engineering - Posts: 17218 |
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What futures trading/brokerage service do you use? For the reason why we ask this question, refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges (Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-03 09:32:24] |
| User849326 - Posts: 6 |
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Hi I'm looking to see the COMEX Gold Feature, at the moment it's still showing delayed
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| [2023-03-03 15:52:20] |
| John - SC Support - Posts: 36350 |
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You have not gone through the setup for the Denali Exchange Data Feed, which includes signing the agreements and activating (and paying for) the exchange(s) for which you want real-time data. Note that you state that you want real-time data for the CME Group. Be aware that the CME Group requires that you have a live, funded, futures trading account in order to qualify for the non-professional exchange fees. Refer to the following for more information: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Once you have worked out the Non-Professional issue, then please go through the Setup Instructions at the following link to get the real-time data: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-03 21:26:09] |
| User849326 - Posts: 6 |
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Hi I'm currently not looking to have a funded futures trading account, what do I need to do to only get the real time data feed and stay on sim mode for now |
| [2023-03-06 15:53:10] |
| John - SC Support - Posts: 36350 |
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If you do not have (or want to have) a live, funded, futures trading account, then the CME Group requires that you pay the Professional fees in order to get the data. The COMEX data costs $127.00 for the Professional exchange. Refer to the pricing for the exchanges here: Denali Exchange Data Feed: Supported Exchanges (Exchange Fees) Another option is to use our Delayed Streaming Data, which is available at no cost. This data is 10 minutes delayed for the CME Group and acts like real-time data. We recommend using this while you are still learning Sierra Chart or working out a trading system. Otherwise, the other option is to open a trading account, which you can do for as little as $100 by following the information at the following link: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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