Support Board
Date/Time: Fri, 29 Nov 2024 04:49:28 +0000
Cannot connect to data feed
View Count: 296
| [2023-03-01 17:47:47] |
| Eric Rieman - Posts: 2 |
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oops, spoke too soon, i reverted back to 2393 for CQG Data, but im still getting that error message. do i need to clear any cached data or something?
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| [2023-03-01 19:03:01] |
| Sierra_Chart Engineering - Posts: 17218 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-03-01 19:54:46] |
| Eric Rieman - Posts: 2 |
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Here is my output after clearing and re-connecting. Software version: 2392 64-bit | 2023-03-01 14:49:50.437 Primary Thread ID: 25204 | 2023-03-01 14:49:50.437 Usage end date: 2023-05-15 | 2023-03-01 14:49:50.437 Enabled for: Advanced Features 2. | 2023-03-01 14:49:50.437 Enabled for: Sierra Chart Historical Data Service. | 2023-03-01 14:49:50.437 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-03-01 14:49:50.437 Enabled for: Delayed Denali Exchange Data Feed. | 2023-03-01 14:49:50.437 Enabled for exchange2: CME (Trading Account Required) | 2023-03-01 14:49:50.437 Enabled for exchange2: CBOT (Trading Account Required) | 2023-03-01 14:49:50.437 Enabled for exchange2: COMEX (Trading Account Required) | 2023-03-01 14:49:50.437 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-03-01 14:49:50.437 Enabled for exchange2: fairx_exchange.data | 2023-03-01 14:49:50.437 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-03-01 14:49:50.437 Current selected Data/Trading service: CQG WebAPI | 2023-03-01 14:49:50.437 Custom symbol settings values: enabled | 2023-03-01 14:49:50.437 Chart Update Interval: 500 | 2023-03-01 14:49:50.437 Intraday Data Storage Time Unit: 0 | 2023-03-01 14:49:50.437 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-03-01 14:49:50.437 2023-03-01 19:49:50 Local computer time in UTC | 2023-03-01 14:49:50.437 2023-03-01 14:49:50 Local computer time in SC Time Zone | 2023-03-01 14:49:50.437 2023-03-01 16:30:24 Server time in UTC | 2023-03-01 14:49:50.437 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-03-01 14:49:50.437 Program path: D:\SierraChart\Futures\ | 2023-03-01 14:49:50.437 Data Files path: D:\SierraChart\Futures\Data\ | 2023-03-01 14:49:50.437 OS Version Number: 10.0 | 2023-03-01 14:49:50.437 Locale Setting: C | 2023-03-01 14:49:50.437 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2023-03-01 14:49:50.437 Allowed protected custom studies: | 2023-03-01 14:49:50.437 Crash reporter started: true | 2023-03-01 14:49:50.437 CQG WebAPI | Connecting to server api.cqg.com | 2023-03-01 14:50:13.004 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-03-01 14:50:13.004 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2023-03-01 14:50:13.046 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2023-03-01 14:50:13.047 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.17. | 2023-03-01 14:50:13.047 CQG WebSocket | Opening WebSocket. | 2023-03-01 14:50:13.082 CQG WebSocket | Sending WebSocket handshake. | 2023-03-01 14:50:13.082 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2023-03-01 14:50:13.181 CQG WebSocket | Server header | Connection: upgrade | 2023-03-01 14:50:13.181 CQG WebSocket | Server header | Sec-WebSocket-Accept: TgfCcR58Mg04MmVIHLc0EMQ1uRY= | 2023-03-01 14:50:13.181 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2023-03-01 14:50:13.181 CQG WebSocket | Server header | Upgrade: websocket | 2023-03-01 14:50:13.181 CQG WebSocket | Server header | | 2023-03-01 14:50:13.181 CQG WebSocket | Web socket state is now open. | 2023-03-01 14:50:13.181 CQG WebAPI | WebSocket connected. | 2023-03-01 14:50:13.181 CQG WebAPI | Sending market data logon message. | 2023-03-01 14:50:13.181 CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2023-03-01 14:50:13.234 CQG WebSocket socket (1) | CloseSocket call. | 2023-03-01 14:50:13.259 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2023-03-01 14:50:13.259 CQG WebAPI | Disconnected. | 2023-03-01 14:50:13.259 CQG WebAPI | Not reconnecting due to connection error condition. | 2023-03-01 14:50:13.259 CQG WebSocket | WebSocket closed. | 2023-03-01 14:50:13.259 CQG WebAPI | WebSocket closed. | 2023-03-01 14:50:13.259 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2023-03-01 14:50:13.289 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2023-03-01 14:50:13.289 |
| [2023-03-02 15:16:36] |
| John - SC Support - Posts: 36350 |
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As you highlighted the following is the important message: CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2023-03-01 14:50:13.234
You need to call your broker and ask them about why they disabled your account. This is not something we can help with. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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