Support Board
Date/Time: Tue, 22 Apr 2025 11:33:22 +0000
Post From: Cannot connect to data feed
| [2023-03-01 19:54:46] |
| Eric Rieman - Posts: 2 |
|
Here is my output after clearing and re-connecting. Software version: 2392 64-bit | 2023-03-01 14:49:50.437 Primary Thread ID: 25204 | 2023-03-01 14:49:50.437 Usage end date: 2023-05-15 | 2023-03-01 14:49:50.437 Enabled for: Advanced Features 2. | 2023-03-01 14:49:50.437 Enabled for: Sierra Chart Historical Data Service. | 2023-03-01 14:49:50.437 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-03-01 14:49:50.437 Enabled for: Delayed Denali Exchange Data Feed. | 2023-03-01 14:49:50.437 Enabled for exchange2: CME (Trading Account Required) | 2023-03-01 14:49:50.437 Enabled for exchange2: CBOT (Trading Account Required) | 2023-03-01 14:49:50.437 Enabled for exchange2: COMEX (Trading Account Required) | 2023-03-01 14:49:50.437 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-03-01 14:49:50.437 Enabled for exchange2: fairx_exchange.data | 2023-03-01 14:49:50.437 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-03-01 14:49:50.437 Current selected Data/Trading service: CQG WebAPI | 2023-03-01 14:49:50.437 Custom symbol settings values: enabled | 2023-03-01 14:49:50.437 Chart Update Interval: 500 | 2023-03-01 14:49:50.437 Intraday Data Storage Time Unit: 0 | 2023-03-01 14:49:50.437 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-03-01 14:49:50.437 2023-03-01 19:49:50 Local computer time in UTC | 2023-03-01 14:49:50.437 2023-03-01 14:49:50 Local computer time in SC Time Zone | 2023-03-01 14:49:50.437 2023-03-01 16:30:24 Server time in UTC | 2023-03-01 14:49:50.437 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-03-01 14:49:50.437 Program path: D:\SierraChart\Futures\ | 2023-03-01 14:49:50.437 Data Files path: D:\SierraChart\Futures\Data\ | 2023-03-01 14:49:50.437 OS Version Number: 10.0 | 2023-03-01 14:49:50.437 Locale Setting: C | 2023-03-01 14:49:50.437 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2023-03-01 14:49:50.437 Allowed protected custom studies: | 2023-03-01 14:49:50.437 Crash reporter started: true | 2023-03-01 14:49:50.437 CQG WebAPI | Connecting to server api.cqg.com | 2023-03-01 14:50:13.004 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-03-01 14:50:13.004 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2023-03-01 14:50:13.046 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2023-03-01 14:50:13.047 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.17. | 2023-03-01 14:50:13.047 CQG WebSocket | Opening WebSocket. | 2023-03-01 14:50:13.082 CQG WebSocket | Sending WebSocket handshake. | 2023-03-01 14:50:13.082 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2023-03-01 14:50:13.181 CQG WebSocket | Server header | Connection: upgrade | 2023-03-01 14:50:13.181 CQG WebSocket | Server header | Sec-WebSocket-Accept: TgfCcR58Mg04MmVIHLc0EMQ1uRY= | 2023-03-01 14:50:13.181 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2023-03-01 14:50:13.181 CQG WebSocket | Server header | Upgrade: websocket | 2023-03-01 14:50:13.181 CQG WebSocket | Server header | | 2023-03-01 14:50:13.181 CQG WebSocket | Web socket state is now open. | 2023-03-01 14:50:13.181 CQG WebAPI | WebSocket connected. | 2023-03-01 14:50:13.181 CQG WebAPI | Sending market data logon message. | 2023-03-01 14:50:13.181 CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2023-03-01 14:50:13.234 CQG WebSocket socket (1) | CloseSocket call. | 2023-03-01 14:50:13.259 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2023-03-01 14:50:13.259 CQG WebAPI | Disconnected. | 2023-03-01 14:50:13.259 CQG WebAPI | Not reconnecting due to connection error condition. | 2023-03-01 14:50:13.259 CQG WebSocket | WebSocket closed. | 2023-03-01 14:50:13.259 CQG WebAPI | WebSocket closed. | 2023-03-01 14:50:13.259 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2023-03-01 14:50:13.289 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2023-03-01 14:50:13.289 |